TrustRadius Insights for AskNicely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.
Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.
Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.
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Reviews
3 Reviews
Manufacturing
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We use AskNicely to [monitor] the NPS score; our NPS score is a KPI that our department is judged on by the management team.
Pros
We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Cons
AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
We use HubSpot so I'd like to see AskNicley work within HubSpot rather than using the external database.
I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
Likelihood to Recommend
Because I use AskNicley myself and I know how NPS works I'd never give any company a 10 - because everybody can do better but I have been impressed with AskNicley and the results that we have had.
We use it to collate the responses of the customers on how they find the experience in our offline stores and web stores. It is mainly used by Customer Service department, but the other departments like sales and analysis will sometimes use it as a feedback to improve the overall experience of the website and business processes.
Pros
Easily Integrated with Salesforce.
As we are using Salesforce as CRM, it is one of the easiest application to integrate. We just have to create reports and limit the date when the customer account is created.
Can be used to generate reviews.
Love how after collating feedback, we can easily set it in such a way that it helps to generate reviews online to give the company more awareness as a whole.
Easy to use
The set-up is pretty straightforward and easy, surveys can be customized to the specific target groups.
Cons
Statistics can be clearer and easier to understand. Eg. When we ask customers about which areas we can improve, the stats are not the easiest to understand.
Likelihood to Recommend
It's perfect for small-medium enterprise. One of the most affordable and value-for-money application to use.
[It's being] Used by a department to determine product-based NPS scores and customer satisfaction with products.
Pros
Smoothly manages questionnaire implementation, thanks to integration with HubSpot
Provides a ready determination of NPS scores across any time frame you choose, per product "segment"
Allows Slack integration so we can alert our customer service department to resolve urgent issues by detractors
Cons
Ability to combine segments into 1 score. For instance, we set up one segment for Product X that was ordered by customer as part of a bundle, and another for same Product X ordered separately. We're testing for a halo effect on Product X's NPS score. Assuming there is no halo effect, for reporting purposes I would like to combine both segments. It's a manual process now.
Would like ability to see multiple graphs in one view (for each segment)
Problem is to know when an original population's NPS has statistically significantly improved/worsened over time. 2 methods are a margin-of-error test (like 95% confidence intervals included with NPS scores) and a chi-square test. Good example is a calculator by Genroe Software https://www.genroe.com/resources/free-downloads/net-promoter-margin-of-error-calculator. NPS is a sample, and you can infer the original population's NPS using binomial variance using 3 variables (Promoters, Passives, Detractors). Along with testing for inferred population NPS shifts, a simple, clear explanation of all this would really help me explain it to our CEO.
