AskNicely Reviews & Insights

Score10 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for AskNicely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.

Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.

Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.

AskNicely Reviews

3 Reviews

Sales

GREAT way to stay in contact with customers and increase online presence

Rating: 10 out of 10

Incentivized

May 15, 2018

Use Cases and Deployment Scope

We use AskNicely as an automated touch point with each of our customers twice throughout the year. We also generate referrals, online reviews, as well as testimonials using their software in addition to gauging general customer satisfaction.

Pros

Generating Online Reviews
Automate Customer Contact Points
Generate Honest Customer Feedback

Cons

If there was a way to directly link a Google Review to a 9 or 10 response that would be excellent
An integration with our Agency Management system that automatically loaded new email addresses for survey disbursement would be awesome also

Likelihood to Recommend

I would highly recommend this software to any company looking for a method of automating customer contact throughout the year without filling customer inboxes with unwanted spam. In addition, any company looking for an increase in online reviews (i.e. Google, Facebook, etc.) should also consider AskNicely as by simply sending another automated response to reviewers leaving a 9 or 10 rating has been able to triple our online reviews in less than one month!

Brad Winters

Independent Insurance Agent in Sales at Winters Financial Network (Insurance, 11-50 employees)

Vetted Review

1 year of experience

View profile

We love AskNicely

Rating: 10 out of 10

Incentivized

May 15, 2018

Use Cases and Deployment Scope

We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment the responses in order to see what needs to be fixed and what we need to continue to do.

Pros

The interface is simple and intuitive.
AskNicely is always pushing through little improvements like auto-reply by score or the new TV app.
Simple to set up and get started.

Cons

When we signed up, AskNicely said they were working on an API to MS Dynamics CRM. We have been on board for 18 months, but there is no API as of yet.
I would like the ability to correct segments when loaded, as sometimes we have listed accounts incorrectly and had to ask Asknicely to fix it.
Bill from an American Bank. I have to pay an international bank charge each month as the invoice is coming from NZ.

Likelihood to Recommend

If you are a subscription-based business AskNicely is a great way to see how well you are performing in the eyes of your customer before the renewal period. Any business that wants to know what customers think and how to improve should be using NPS.

Sean Lockwood

Senior Vice President of Sales and Publisher Relations in Sales at Junior Library Guild (Libraries, 51-200 employees)

Vetted Review

1 year of experience

View profile

Use AskNicely for customer feedback!

Rating: 9 out of 10

Incentivized

May 7, 2018

Use Cases and Deployment Scope

We are using AskNicely to gather honest feedback from our candidates and clients. It addresses any issues that our clients and/or candidates might be experiencing by using our services and enables us to improve our customer service and processes.

Pros

Enables people to give us a quick score of 0-10
Also provides additional opportunity to elaborate on their score
Enables us to respond to them directly

Cons

Following up with reviewers in the future to explore if their problems were addressed

Likelihood to Recommend

AskNicely is well suited to businesses which provide services to clients and require feedback on their experience

Verified User

Director in Sales (Staffing and Recruiting company, 201-500 employees)

Vetted Review

2 years of experience