AskNicely Reviews & Insights

Score10 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for AskNicely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.

Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.

Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.

AskNicely Reviews

3 Reviews

Marketing

AskNicely Works for Us.

Rating: 9 out of 10

Incentivized

July 9, 2018

Use Cases and Deployment Scope

We use AskNicely to [monitor] the NPS score; our NPS score is a KPI that our department is judged on by the management team.

Pros

We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.

Cons

AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
We use HubSpot so I'd like to see AskNicley work within HubSpot rather than using the external database.
I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.

Likelihood to Recommend

Because I use AskNicley myself and I know how NPS works I'd never give any company a 10 - because everybody can do better but I have been impressed with AskNicley and the results that we have had.

Craig Kelly

Sales and Marketing Manager in Marketing at Motus Hydraulics Ltd (Mechanical or Industrial Engineering, 11-50 employees)

Vetted Review

3 years of experience

View profile

A Nice Time with AskNicely

Rating: 9 out of 10

Incentivized

March 23, 2018

Use Cases and Deployment Scope

We use AskNicely to monitor our net performance score on an ongoing basis. It allows us to see how we're doing; the feature where you can segment results by respondent title is especially helpful. Our CEO is always interested in the response scores that come straight from owners.

Pros

The entire website is intuitive and easy to use. I could figure it out in a short time
Customer service is very prompt and responsive. Whenever I had a question, the explanations I got were really clear and detailed. I was matched with one rep, Andrew, and he's been great. I feel like I can just quickly email him and he'll take care of whatever
The fact that you can customize the AskNicely reports is useful. You can start to monitor certain key words, and slice and dice the data in endless ways. If you like data and numbers, you'll have fun

Cons

I'd like to be able to set the exact time when the net promoter score quiz email is sent across different regions of the US. Right now that's not an option, and due to time differences, different people get the email at different times
I'd like to see a funnel for the nps email delivery: right now I have no access to that data (of the total emails sent, how many were opened, how many were opened but the quiz wasn't filled out, how many respondents didn't comment, etc.)
More articles and resources on the Help page would be nice

Likelihood to Recommend

In my opinion, AskNicely is especially good for a growing company. If you're interested in keeping tabs on your customers' experience with your product/website and you have the resources to get back to those customers in a meaningful way, it's a great tool. If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service? Be realistic about what your company will do.

Diana Zabalovici

Marketing Programs Intern in Marketing at ClearCare (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

AskNicely = NPS Champ

Rating: 10 out of 10

Incentivized

March 16, 2018

Use Cases and Deployment Scope

We use AskNicely throughout our my company. We utilize it to garner feedback in regards to many different facets of the business, such as product development, customer success, sales & marketing, and the list goes on and on. We are undertaking a large growth initiative this year and it is the tool we are primarily using to help us scale that growth properly.

Pros

On the back end, AskNicely is set up very well. It's incredibly user friendly, and integrates with our other systems (CRM, Zapier, etc) with ease. The overall automation throughout the product is really done well.
I was initially concerned about "spamming" our current customer base. AskNicely has safeguards in place that do a great job from preventing that from happening.
I really like that we can "publish" our promoters comments (luckily we have more than a few to choose from), directly to our website using a simple widget.
Their customer support/success throughout the implementation process is fantastic. Made sure we were getting the most use of their product, and also helped guide us in creating idea and ways to utilize the software.

Cons

Honestly can't think of much, but other than continued integrations with other products out on the market. Trello is one inparticular that we utilize that would be a "nice to have", but we get around it.

Likelihood to Recommend

There is a way to use AskNicely in every facet of your business. I believe companies always have room for improvement and this is a great tool that gives someone direct answers on exactly where and what they need to be doing and how those actions can have a direct impact on their customers.

Michael Sterling

Director of Sales and Marketing in Marketing at Mizuni. Inc. (Computer Software, 11-50 employees)

Vetted Review

1 year of experience

View profile