TrustRadius Insights for Articulate 360 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Articulate 360 has gained popularity as a reliable alternative to the Adobe suite, reducing users' reliance on multiple software tools. Customers have found value in its comprehensive suite, utilizing various tools like Studio, Replay, Storyline, Rise, Peek, and Preso for e-learning development. The software has been widely adopted across different sectors ranging from K-12 education school districts to large customer service organizations. It is used for a multitude of purposes such as ongoing training, onboarding and development of internal corporate employees, and creating SCORM learning modules on compliance, leadership training, product knowledge, and soft skills.
Instructional designers recommend Articulate 360 for its speed and ease of use, particularly with tools like Rise and Review. The ability to efficiently gather feedback within courses is also a standout feature that allows learners to make comments directly within the course and track them at the slide and layer level. Additionally, the software's integration capabilities make it easy to package webinars into on-demand formats and implement components onto websites. Users appreciate Articulate 360's mobile device support, collaboration through Review, and the extensive Content Library available for creating well-designed e-learning solutions. While occasional crashes have been reported by some users attributed to compatibility and memory issues with their computers, overall, Articulate 360 streamlines the e-learning development process and makes client reviews efficient.
I work at a software consulting company and we use Articulate to develop learning courses for the end users that will be using our software.
Pros
Customizability
Ease of use
Lots of available tools
Ease of integration
Cons
Wish it was compatible with Mac
More options in Rise
Likelihood to Recommend
It has been well suited and well received in all of the companies and various industries that we have worked with so far. It is compatible with the different LMS systems that are around.
We use it to create, review, and host all of our training content!
Pros
Very easy to use
Accessible
Fun
Cons
Would love more features
More flexibility in Reach
Likelihood to Recommend
We would highly recommend it for anyone who is created online learning content. It’s so user-friendly, anyone can jump in and create with Rise without having any previous experience.
I primarily use Rise and Storyline to create bite-sized microlearning lessons. We love the AI technologies and navigation, but would love to see more in terms of accessibility.
Pros
navigation
branding
ease of usage
Cons
ai voices
accessibility features
incorporation with additional tools
Likelihood to Recommend
Creating microtraining is a great use case - especially in situations that are customer-specific
Storyline is a bit cumbersome for ever-changing content
VU
Verified User
Program Manager in Product Management (Computer Software company, 10,001+ employees)
A part of our org, uses it for sales enablement, partner, and employee training. Business problems include upskilling, sales pitch practice, and soft skill/leadership development.
Pros
Suggests alternate ways of presenting text
Enables rapid development
Short ramp from learning to using.
Has an amazing support community and infrastructure.
Cons
For the AI features, the tool is lacking in allowing a variety of content types to be uploaded as source content for AI generation.
I've never been a fan of the navigation in the editor - it's sometimes hard to know if you are editing and/or looking at a preview of a specific feature.
Likelihood to Recommend
Well suited to rapidly develop a training project. Less well-suited to making content interactive. I largely see 360 as a knowledge transfer tool with accessories. It's the same as plain text, just in a nice suit or dress.
I use Articulate 360 to create content to train content to train customers on how to use software.
Pros
Offer option to quickly create professional content with Rise
Offer option to create more custom content with Storyline
I can also use Articulate to get the content reviewed
Cons
Need ways to make bulk update to all slides. Many times I have to go slide by slide to make the same adjustment. This is time consuming and increases likelihood of human error - ex: i might accidentally skip a slide.
Today I saw other vendors that allowed content to be updated via SCORM without having to download and upload scorm to LMS.
Fix bugs - I often encounter random bugs.
Likelihood to Recommend
Any content training needs whether you need to create something custom and complex or something simple, you can do it with Articulate.
We use Storyline 360 and Rise 360 to develop customer focused self-paced courses. We develop interactive walkthroughs to simulate how our software platform looks, feels, and operates to provide customers with real-world application of what they will experience in our platform. In addition, Rise 360 has speed up the development time it takes to create the courses moving our content forward faster and more efficiently. We use the integrated knowledge check and scenario blocks to provide enhanced personalized experiences so our customers are better prepared to adopt our platform.
Pros
Record your screen to create simulated walk throughs.
Quickly develop courses using the templated learning blocks in Rise 360.
Enhanced themes and brand capabilities to align our trainings with the branding look and feel of our company.
Cons
Would love to see updates to the Storyline 360 platform to give it the same modern look and feel of Rise 360.
Storyline 360 only being available on PCs is a big hindrance to our daily use of the tool. Since our company uses Macs, we've had to find workarounds which are bulky and challenging to set up just to use the tool.
It has been some time since the templated blocks in Rise 360 have seen new options. Especially would love to see more of the scenario based blocks with different capabilities.
Likelihood to Recommend
Rise 360 is an easy and approachable tool for anyone to pick up. The eLearning Heroes website offers plenty of hands on support and training to get new learner up to speed faster. However, Storyline 360 is very powerful and can offer more customized and creative approaches to eLearning. The caution is, Storyline 360 has a high learning curve and is better suited for experienced Instructional Designers and/or learning professionals.
VU
Verified User
Manager in Customer Service (Telecommunications company, 1001-5000 employees)
