Armor Information Reviews & Insights

Score6 out of 10

26 Reviews and Ratings

Community insights

TrustRadius Insights for Armor are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Armor is a versatile security solution that is widely used across various industries and organizations. Healthcare providers and clinics choose Armor to ensure full HIPAA compliance, providing a secure software solution for protecting sensitive patient data. It is also employed as a secure hosting platform for healthcare clients' HIPAA privacy/security applications.

In addition, Armor is utilized by consulting firms to host customized fundraising tools for their customers, establishing a secure hosting environment for their clients' sensitive information. This allows consulting firms to focus on their core business while relying on Armor for robust security measures.

Another key use case of Armor is in enabling the building and securing of high-volume websites. With this product, users have complete control over the infrastructure and application access, ensuring optimum performance and protection against cyber threats.

Furthermore, small businesses find value in utilizing Armor Anywhere as it enables them to provide information security and maintain PCI compliance. This gives them peace of mind when it comes to securing customer data and meeting industry standards.

Overall, Armor proves to be an essential tool for organizations seeking reliable security solutions. Its use cases range from securing production servers and security appliances company-wide to hosting critical applications in highly regulated industries like healthcare. The flexibility and comprehensive features of Armor make it a preferred choice for businesses of all sizes that prioritize data protection and regulatory compliance.

Armor Reviews

5 Reviews

InformationComputer Software3Internet2

Armor is definitely there to protect

Rating: 10 out of 10

Incentivized

March 31, 2017

Use Cases and Deployment Scope

We are using Armor Anywhere to provide Information Security across our organization in order to maintain PCI compliance. There are several key areas of Info Sec for PCI that Armor fills in where a small business like ours doesn't have the manpower to accomplish in-house.

Pros

Constant innovation is one key strength. We have been a client for less than a year and the product features that we receive has widened significantly since we started using Armor.
With Armor, actual humans are involved in keeping our systems secure. Other products/services on the market merely install a product and you are left to maintain the product yourself.
Communication is a definite strength. We continually receive alerts from the Armor staff on threats and are always informed of product changes.
Turn around time is amazing. When we submit a ticket, we always hear back right away. It might not be with a final resolution, but they overcommunicate during the process. Which is a good thing when it comes to security.

Cons

Honestly, most of the issues that I have had with the Armor Anywhere product when we first started using it have been addressed with the many improvements that have been made to the product since we started. They really pay attention to the user interface for the tools.

Likelihood to Recommend

If you are looking to fill gaps in your Info Sec plan for PCI compliance, this service really fits the bill for a one-stop shop.

Verified User

C-Level Executive in Information Technology (Internet company, 11-50 employees)

Vetted Review

1 year of experience

Armor is your one stop shop for a secure fully compliant solution no matter what your security needs.

Rating: 9 out of 10

Incentivized

March 29, 2017

Use Cases and Deployment Scope

We are using Armor to secure our production servers and security appliances. It is being used across the whole company for production and staging resources. Our needs are very security oriented as we provide a fully HIPAA compliant software solution used by several major healthcare providers as well as numerous small healthcare clinics.

Pros

Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
Speed - We can scale resources easy and the infrastructure is fast and efficient.
Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Cons

More scalable cloud type services.

Likelihood to Recommend

For managed security hosting, Armor can hardly be beat. Expensive but worth it.

LJ Wilson

Senior Software Engineer Team Lead in Information Technology at Lindsey Software (Computer Software, 1-10 employees)

Vetted Review

2 years of experience

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Armor Complete Review

Rating: 8 out of 10

Incentivized

February 28, 2017

Use Cases and Deployment Scope

We use Armor Complete on our hosted platform for external customers

Pros

Robust set of tools for hosted environments
Reporting

Cons

Scanning of platform for vulnerabilities
Communication to customers

Likelihood to Recommend

Armor complete does a good job ensuring our hosted platforms function well and our secure. Would like to see more granular options as well as the ability to better time certain events.

Mike Wampler CISM

CISO/Security Practice Manager in Information Technology at Adjacent Technologies, Inc. (Computer Software, 11-50 employees)

Vetted Review

3 years of experience

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An Honest Review

Rating: 5 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

It is being used by a client I have worked with for the last 2 years. The client chose Armor on our recommendation, based primarily on the built-in security aspect and the support SLAs. At the time, our contact on the client side was very concerned about security implications. Armor is currently hosting their production environments, as well as development, quality assurance, and user acceptance testing environments.

Pros

The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.

Cons

The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.

Likelihood to Recommend

For small companies with no IT departments and a limited number of servers needed, a solution like Armor would make sense. It is well-suited to less technical users. For large-scale companies with many servers, in-house IT departments, and teams of developers, a service like Armor makes less sense. Most of my clients fall into the latter category, but we do have the occasional client who falls into the former category. Those smaller clients generally balk at the cost of Armor and choose someone like Rackspace instead.

Verified User

Project Manager in Professional Services (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Mid-sized business partnering with the best hosting provider for security

Rating: 7 out of 10

Incentivized

February 16, 2017

Use Cases and Deployment Scope

We are a consulting firm that builds customized fundraising tools for our customers. Armor hosts all of our solutions for our customers.

Pros

Security is no longer a concern since moving to Armor.
Reliability and uptime have been fantastic.
Availability of support agents has been fairly good.

Cons

The cost structure of Armor seems to be extremely high, which has led us to investigate other solutions.
Invoicing has not been very reliable. We've had to review our invoices and ask for several credits.

Likelihood to Recommend

[It's] best for full control of servers where security is an extremely high value. You pay for the security. If you just need a place to host corporate sites, I'd recommend another cloud solution provider.

Chris Mechsner

CEO / Owner in Corporate at Ascendio, LLC (Internet, 1-10 employees)

Vetted Review

3 years of experience

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