Armor Professional, Scientific, and Technical Services Reviews & Insights

Score6 out of 10

26 Reviews and Ratings

Community insights

TrustRadius Insights for Armor are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Armor is a versatile security solution that is widely used across various industries and organizations. Healthcare providers and clinics choose Armor to ensure full HIPAA compliance, providing a secure software solution for protecting sensitive patient data. It is also employed as a secure hosting platform for healthcare clients' HIPAA privacy/security applications.

In addition, Armor is utilized by consulting firms to host customized fundraising tools for their customers, establishing a secure hosting environment for their clients' sensitive information. This allows consulting firms to focus on their core business while relying on Armor for robust security measures.

Another key use case of Armor is in enabling the building and securing of high-volume websites. With this product, users have complete control over the infrastructure and application access, ensuring optimum performance and protection against cyber threats.

Furthermore, small businesses find value in utilizing Armor Anywhere as it enables them to provide information security and maintain PCI compliance. This gives them peace of mind when it comes to securing customer data and meeting industry standards.

Overall, Armor proves to be an essential tool for organizations seeking reliable security solutions. Its use cases range from securing production servers and security appliances company-wide to hosting critical applications in highly regulated industries like healthcare. The flexibility and comprehensive features of Armor make it a preferred choice for businesses of all sizes that prioritize data protection and regulatory compliance.

Armor Reviews

5 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services5

An honest review from an experienced sysadmin

Rating: 9 out of 10

Incentivized

February 28, 2017

Use Cases and Deployment Scope

We used it to build and secure a client's network that hosts a high volume website used by a large network of association members daily. This configuration puts the infrastructure and application fully within our control and we are able to provide granular access to specific portions as required.

Pros

They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.

Cons

It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.

Likelihood to Recommend

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Verified User

Engineer in Information Technology (Information Technology and Services company, 1-10 employees)

Vetted Review

4 years of experience

Armor has been a great peace of mind, and a welcome break from the SysAdmin norm.

Rating: 10 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

Our core infrastructure is hosted with Armor Complete. It gave us piece of mind versus in-house hardware and it freed up management resources to focus on other, more important subjects.

Pros

Security - Constantly monitoring for threats, eliminating most before they are even realized.
Management - Staff is constantly monitoring the hardware and software for any potential issues.

Cons

The self-management of firewall rules was missing at first, but that is now available in their new portal.

Likelihood to Recommend

[Armor Complete is well suited for] Mid to large companies looking to free up sysadmin resources for more important tasks (projects, network infrastructure, etc) and wanting better peace of mind without having to fork out tons of money on redundant network, server, and power.
It might be too costly for smaller start up companies.

Chris Haney

Sr Systems Admin in Information Technology at CiraConnect (Information Technology and Services, 201-500 employees)

Vetted Review

2 years of experience

View profile

Best of breed hosting solution

Rating: 9 out of 10

Incentivized

February 20, 2017

Use Cases and Deployment Scope

We use armor complete to service and manage our SaaS based infrastructure. It allows us to rapidly upscale servers, spin down unnecessary boxes, and generally respond to market demand far quicker and more cost effectively than we could with our own physical kit. We use Armor WAF and SSAE-16 services to secure our client data to a standard that we could not meet independently.

Pros

24/7 response via ticketing system gives us peace of mind that we can get the expert eyes we need when we need them.
Monitoring of server and resource utilisation allows us to spot and respond to requirements quickly.
Threat detection and monitoring of connections prior to connection means our servers are not spinning to meet malicious requests.

Cons

Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Likelihood to Recommend

If you need a low cost, high availability, secure and reliable infrastructure, Armor Complete is the way to go. For smaller companies, knowing that you have a dedicated team monitoring and standing by to address any hosting issues is a god send. Round the clock support means that even the smallest of units can be assured that someone will be eyes on. This literally lets us sleep at night.

Verified User

C-Level Executive in Information Technology (Information Technology and Services company, 1-10 employees)

Vetted Review

2 years of experience

A satisfied customer; just fix the portal

Rating: 8 out of 10

Incentivized

February 17, 2017

Use Cases and Deployment Scope

We use Armor to host our HIPAA privacy/security application for our healthcare clients.

Pros

Security features
Reliability, limited downtime
Awareness of HIPAA compliance and willing to sign BAA

Cons

I constantly get emails from their customer portal. However, all the email tells me is that something happened and I have to login to their customer portal to find out what it is about. Most of the time it is nothing important, so I have wasted my time. I wish they could push out the information from their customer portal into the notification email itself.

Likelihood to Recommend

Applications with a strong focus on security and compliance

Verified User

General Manager in Professional Services (Information Technology and Services company, 1-10 employees)

Vetted Review

3 years of experience

Protection at all points

Rating: 9 out of 10

Incentivized

February 17, 2017

Use Cases and Deployment Scope

We host a high-security web application used by our clients to security communicate with users outside their organizations. We chose Armor (FireHost) because of the high-security emphasis they provide. Out clients are concerned about the visibility, accessibility, and privacy of their data. Armor provides the solution and the peace-of-mind that we need to provide to our clients.

Pros

Armor gives us assurance through regular third-party security audits and the various certifications they maintain.
Armor also provides us with the tools we need to secure our content (encryption, web-application firewalls, and many others).
Armor is a full network operations center, giving us a single point of contact in the event of any issues with the managed infrastructure solution.

Cons

We would like to see some more granular pricing options for data storage. All of Armor's storage is high-speed and high-availability. While some of our content requires this, much of our content does not. Paying a premium for storage capabilities we do not need is a problem.

Likelihood to Recommend

Any place where security is a major concern, and the need for a responsive staff to address any issues that arise. We have found that unlike commodity services (AWS, Azure) Armor provides the peace of mind that we have immediate personnel to reach out to in the event of an issue or emergency.

Michael Noland

COO in Information Technology at OfficeAccord (Information Technology and Services, 1-10 employees)

Vetted Review

2 years of experience

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