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Apple Remote Desktop Professional, Scientific, and Technical Services Reviews & Insights

Score6.5 out of 10

107 Reviews and Ratings

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Community insights

TrustRadius Insights for Apple Remote Desktop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised the user interface of Apple Remote Desktop, noting that it is simple, intuitive, and easy to navigate. They appreciate the top navigation bar that provides quick access to all necessary tools and elements in the software, making tasks effortless to perform.

Reliable Remote Access: Several reviewers have highlighted the reliability of Apple Remote Desktop's remote access capabilities. They mention that the software can remotely access Apple computers even if they are not logged in or at the login screen. This feature has proven particularly useful for performing updates or managing machines without interrupting the user's workflow.

Comprehensive Feature Set: Users value the wide range of functionality provided by Apple Remote Desktop at a low cost. They mention features such as remote searching on devices, screen capture sharing, file copy transfer, application installation, and automator actions that automate workflow tasks and save time. This comprehensive set of features makes Apple Remote Desktop a valuable tool for various tasks.

Apple Remote Desktop Reviews

5 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services3Marketing & Advertising1Design1

Apple Remote Desktop: All you need to know

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I researched about a lot of software that could help me manage all the workstations in my office, and I came across Apple Remote Desktop. I have always had faith in the services offered by Apple and I definitely had to try this one out. I got a tutorial from an expert and I knew that I have to use it no matter what. The biggest problem it helped me solve is that I can now manage and administer the common issues from my own desk. I can run the periodic task of maintenance from the comfort of my office.

Pros

  • Managing devices on Same Netwok.
  • Best Screen Sharing UI
  • Default Maintenance Checks and commands for MACs

Cons

  • A little slower performance
  • Running the same operation on multiple machine is a challenge.

Likelihood to Recommend

Best Suited.
-> Running basic checks on different machines.
-> Sending out display messages for maintenance Breaks.
-> Screen sharing options for tutorial purposes.
Less Appropriate;
-> Installing simultaneous packages on multiple machines.
-> Slower processing time.
-> UI not so friendly
->

AP
Amul Porwal
BIM Engineer in Engineering at Techture (Design, 51-200 employees)
Vetted Review
Apple Remote Desktop
2 years of experience
View profile

Using Apple Remote Desktop to access headless build machines

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use Apple Remote Desktop to remotely work on Mac Mini devices that we use for builds of iOS and MacOS applications we develop.

Pros

  • Detection of computers on remote network
  • Authentication
  • File manager integration

Cons

  • Connection quality
  • Keyboard mapping

Likelihood to Recommend

Apple Remote Desktop is well suited for remote access of headless devices for short periods of time, in order to perform configurations or similar tasks. It is not so well suited for continuous work or work over WiFi.
VU
Verified User
Manager in Information Technology (Information Technology & Services company, 11-50 employees)
Vetted Review
Apple Remote Desktop
8 years of experience

Powerful and Sophisticated Remote Administration for Mac Computers

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are using Apple Remote Desktop for managing Mac computers on our network. The product is being used to perform administrative tasks such as on-demand remote assistance, remote software installations and perform AutoInstall using Task Server to minimize human intervention on scheduled tasks.

Automator Actions is another cool feature we use often. You can create a workflow of tasks you want to perform and then schedule them to execute automatically on client machines.

One of the coolest features which I haven't used elsewhere is "Curtain Mode" while performing an administrative task on a client machine. You can block the local user's view of his own screen while performing administrative tasks.

Pros

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.

Cons

  • As apple usually does, this is only for Mac computers. This is not a cross-platform utility.
  • There is no mobile device interface to this software, it is only available on Mac App Store.

Likelihood to Recommend

This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.
RG
Ravinder Gupta
Senior Oracle Database Administrator in Information Technology at CGI (Information Technology and Services, 10,001+ employees)
Vetted Review
Apple Remote Desktop
2 years of experience
View profile

Apple Remote Desktop will save you time & money

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Apple remote desktop (ARD) is a key tool in any Macintosh system administrators tool box. Made by Apple itself and currently supporting remote connectivity to any of its operating systems, it's the tool you need. The ability to secure and collect any amount of systems across an organization for remote access or remote installs and commands makes my job easier every day. The price for ARD is also under $100 from Apple's app store, this makes it very easy to recommend for support and keeps you in budget with your company. Being able to use a remote task server also allows ARD to be able to do tasks for you when you aren't around, further lightening your work load. IT also offers encrypted connections to users systems and compressed data traffic.

Pros

  • Software deployments via PKG file installs remotely.
  • Multiple observation of more then one computer at a time on screen.
  • Remote terminal command line interface.

Cons

  • It is resource intensive, sometimes it becomes locked up or unstable.
  • The UI is dated and could be improved on.
  • Would be nice if it offered abilities to clone or remotely install OS X upgrades.

Likelihood to Recommend

General day to day use for managing multiple clients in an organization is its strong point.
GD
Gabriel Duff
Macintosh Service Desk Technician III in Information Technology at Christian Broadcasting Network (CBN) (Information Technology and Services, 1001-5000 employees)
Vetted Review
Apple Remote Desktop
10 years of experience
View profile

ARD is a solid application.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Apple Remote Desktop in the IT department to monitor and update our 150+ computers in our agency. ARD allows us to help employees with small tasks like updating software (Microsoft Ofiice, Flash ect.) to bigger task like troubleshooting issues over the phone. Overall ARD gets a lot of use from our 3 IT guys

Pros

  • Apple has done a really good job at limiting the resources ARD uses in recent updates.
  • Unix commands are a very easy to use and very efficient when trying to run group updates.
  • The reports is a great option that makes quick work if you need to get serial numbers or computer specs on 1 or 100 computers

Cons

  • When using the control feature. the screen will become black and you will have to move the mouse around to erase the black screen away or disconnect and reconnect to the end user device.
  • When searching for specific IP address more times then not it wont find it.
  • Copy/Paste does not work too well when going back and forth between your local machine and remote user
  • Cant install printers.

Likelihood to Recommend

When you are running a mostly mac environment (as we are) its perfect. Since it is an apple product it works very well and doesn't use many resources.
VU
Verified User
Technician in Information Technology (Marketing and Advertising company, 51-200 employees)
Vetted Review
Apple Remote Desktop
3 years of experience