TrustRadius Insights for Apple Remote Desktop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Many users have praised the user interface of Apple Remote Desktop, noting that it is simple, intuitive, and easy to navigate. They appreciate the top navigation bar that provides quick access to all necessary tools and elements in the software, making tasks effortless to perform.
Reliable Remote Access: Several reviewers have highlighted the reliability of Apple Remote Desktop's remote access capabilities. They mention that the software can remotely access Apple computers even if they are not logged in or at the login screen. This feature has proven particularly useful for performing updates or managing machines without interrupting the user's workflow.
Comprehensive Feature Set: Users value the wide range of functionality provided by Apple Remote Desktop at a low cost. They mention features such as remote searching on devices, screen capture sharing, file copy transfer, application installation, and automator actions that automate workflow tasks and save time. This comprehensive set of features makes Apple Remote Desktop a valuable tool for various tasks.
We used this software to manage the mac desk desktop's in the entire company. It aided in support when the user was in front of the PC or when they left and needed to have remote work done.
Pros
Remote Desktop Connection ability
Device status
Device monitoring via a console.
Cons
It would be nice for it to see devices across multiple subnets
the User Interface could use a facelift.
Likelihood to Recommend
For the application I used ti for, it performed the job very well. It had its shortcomings (described in previous answer) that made it less fun to use - but overall it got the job done. It made managing Mac's easier remotely than a 3rd party software ever would.
We used to use ARD when we had Mac-based Zoom Room setups, but after changing our ZR environment, we only use ARD on a couple of dashboard setups in the org. It proved to be very helpful when it came to working on machines that don't have regular human interaction (we would use Zoom to do remote support when a human was on the other end).
Pros
Remote support of headless systems.
IP addresses are easily seen.
Latency never seemed to be an issue.
Cons
UI seems dated.
Specific configurations are needed on endpoints.
It would be nice to get a notification when an endpoint comes back online after rebooting.
Likelihood to Recommend
ARD is great when you're working with headless servers and machines that don't have an active user attached. Although there is a little bit of configuration needed on the endpoint side, when set up properly, things are seamless. When in the office and the end user can't come to the IT area, I always check if I can use ARD instead of Zoom for remote assistance
I currently use Apple Remote Desktop to access clients' networks to provide support and run reports on devices within the network, I also use it to access my work network from remote places.
Pros
Very easy to use, and robust. Apple Remote Desktop provides a wide range of functionality at very low cost
It does network to network very well ( once setup)
Working on your LAN (Local area network) ARD is probably the best tool out there for managing Mac networks, with a full array of features, screen sharing, and reporting
Cons
The biggest flaw with ARD is its inability to map to multiple machines behind a router. Without the proper VPN router setup, you can only specify one machine on the other side of a router ( again without VPN'ing into the whole network)
Likelihood to Recommend
It works easily to access a single computer on your work network from home and also provides an easy interface to access machines on your LAN.
Apple Remote Desktop (ARD) is utilized by members of the information technology department to provide support for the Mac OS computers in our network environment. It is utilized primarily to provide instant remote support for end users whether they were in the same office or located in another city. We also rely heavily on ARD to provide detailed software and hardware reports on the clients running the software. It also works well to centrally manage the distribution of new software. Essentially, it allows the IT department to provide a much higher level of support while increasing efficiency and productivity.
Pros
Remote System Control. Quickly resolve a problem while continuing to work on multiple tasks from your own PC. This allows for less downtime/frustration on the end user and more efficient productivity from the technician.
Hardware and Software Reports. This allows the technician to quickly spot a hardware deficiency (perhaps not enough RAM) or software incompatibility (not running the latest version) without having to bother the end user for this diagnostic information.
Software Distribution. Used in tandem with the Software Reports, if an issue is found in a report, the Software Distribution will allow the technician to push the necessary software to the users PC.
Cons
Speed. Apple Remote Desktop still appears to be slower when compared to Windows Remote Desktop
Cost. The $79.99 price tag seems rather high. Windows Remote Desktop, although not as feature rich, is included with the operating system.
Drag and Drop. While functioning, it can be clunky and difficult to use.
Likelihood to Recommend
This is mainly a professional tool, I don't see a need for it in a household environment. I would highly recommend it for any information technology professionals that support any Apple OS devices. Although I feel the $79.99 price tag is a bit high for the software, when used heavily, it is definitely worth the investment.
