TrustRadius: an HG Insights company

Apple Pay

Score9.3 out of 10

87 Reviews and Ratings

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What is Apple Pay?

Apple Pay is a payment gateway the vendor states gives customers an easy, secure, and private way to pay in stores, within apps, on the web, and in Business Chat.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Apple Pay has to offer, as determined by TrustRadius' reviewers.
Based on 87 ratings of Apple Pay's features
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Top Performing Features

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.4

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.2

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

Areas for Improvement

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.1

  • Global Support

    Supports many currencies and languages

    Category average: 7.4

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 7.8

Most Frequent Users

Top 3 industries using Apple Pay.
Based on HG Insights installation data
View all Reviews
#1 most frequent

Retail Trade

17.9%

17,344 installations of 97,132

#2 most frequent

Manufacturing

8.4%

8,141 installations of 97,132

#3 most frequent

Wholesale Trade

3.9%

3,826 installations of 97,132

Reviews

What users are saying about Apple Pay.
View all reviews

Apple Pay - a must for every business

Incentivized
Jens BaronView profile
Head of Product in Product Management at google (10,001+ employees employees)

Use Cases and Deployment Scope

I use Apple pay only privately not in business

Pros

  • payment
  • safety
  • trust

Cons

  • allowing sending money
  • PayPal like services getting help if something goes wrong
  • More voceragfe in more shops worldwide

Return on Investment

  • increaed sales
  • increased consumers satisfaction

Usability

Alternatives Considered

Braintree, a PayPal service, Payoneer and Google Pay

Other Software Used

PayPal Payments Pro, Payoneer, Google Pay

You Should be using Apple Pay.

Incentivized
Verified User
Analyst in Marketing (1001-5000 employees employees)

Use Cases and Deployment Scope

I currently use Apple Pay to accept payment for goods and services. Apple Pay allows for quick and secure payment processing on my POS system. Having an Apple Pay-supported POS makes taking payments a breeze, and you know the payment is safe and won't have to worry about chargebacks.

Pros

  • Ease of use.
  • Secure
  • Great support.
  • Backed by Apple.

Cons

  • Uses for more banks.
  • Multiple verification processes.

Return on Investment

  • Made it easier to accept payments.
  • Sped up the transaction process.
  • Able to take secure payments.

Usability

Simple and perfect for iphone user base.

Incentivized
Verified User
Team Lead in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use apple pay as an option to pay for courses, merchandise, and services on a wordpress site with woocoomerce.

Pros

  • Quick payment
  • Convienient
  • Widely available (at least in the US)

Cons

  • Can only be used by half of smartphone users, but i guess there's no way around this.

Return on Investment

  • Too early to say.

Usability

Alternatives Considered

Google Pay

Other Software Used

Google Pay, Stripe Payments

Apple Pay couldn't be more convenient and hassle-free

Incentivized
Carter DurhamView profile
Chief Creative Officer and Head of Product in Product Management at Alegra Learning (11-50 employees employees)

Use Cases and Deployment Scope

For purchases we can use at a retailer accepting credit cards, we happily use Apple Pay when they accept it. We often are making routine purchases at local businesses near our office, and some of the ones we most often frequent are able to accept Apple Pay, which is very convenient and which we appreciate considerably.

Pros

  • The double click which launches it couldn't be easier; you don't even have to open your phone and find the app.
  • It's pretty much fool proof from there, as just holding your phone near the reader is sufficient for success.
  • Haptic feedback ensures that I know the payment registered.
  • I have full faith and confidence that the transaction was executed securely.

Cons

  • The interface can be clunky at times when it comes to sifting through different cards, etc. If there are a lot, it can be unwieldy.
  • I find that it can be sometimes difficult to delete tickets or coupons/cards that I've already used.
  • I've had issues with train tickets in my Wallet failing to update if purchased before Daylight Savings time, resulting in missed trains.

Return on Investment

  • It saves time
  • Number one can't be overstated
  • Can't think of another.

Other Software Used

Apple Keynote, Slack, ChatGPT

Trusted and Efficient Transaction Option.

Incentivized
Samantha HuskeyView profile
Digital Marketing Specialist in Research & Development at Proclaim Interactive (11-50 employees employees)

Use Cases and Deployment Scope

When I am out purchasing items for the company or our outreach program, Apple Pay offers such great convenience when paying for the items I need. I am able to go out with just the essentials and know that I'll be able to pay for the products easily. It also offers confidence knowing that my money is secure and safe with each transaction.

Pros

  • Security measures with bank account.
  • True convenience.
  • Acceptable form of payment.

Cons

  • Online purchases sometimes don't work.
  • Faulty payment terminals.
  • Servers are sometimes down.

Most Important Features

  • Contactless payment.
  • Faster transaction.
  • Tracks my payments.

Return on Investment

  • Able to provide employees with digital company cards.
  • Convenient tracking of money spent.
  • Caring for others in our workplace and community through gifts and purchases.

Alternatives Considered

Venmo for Business

Other Software Used

Venmo for Business, Venminder, Adcash