Apple iCloud Information Reviews & Insights

Name: Apple iCloud
Rating: 8.5 (598 reviews)

Score8.5 out of 10

598 Reviews and Ratings

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Community insights

TrustRadius Insights for Apple iCloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Apple iCloud is relied upon by users to securely store and backup their photos, videos, and other media files. This provides peace of mind for nomadic travelers and ensures data security for business endeavors. Business teams find value in iCloud as it serves as an additional data repository, automatically backing up media files like photos, mobile settings, calendars, and contacts. This ensures accessibility from any device and promotes collaboration within the team. The standout feature of iCloud is the ability to access documents, photos, music, and videos from any device, making it convenient for presentations and effective teamwork. It is particularly popular among all-Mac shops due to its seamless syncing and compatibility with various Mac and iOS apps. Additionally, iCloud facilitates the syncing of videos, photos, and documents across different Apple devices, allowing for easy editing and sharing. Organizations utilize iCloud for storage and synchronization of documents and applications on Apple devices, especially in fieldwork scenarios and BYOD environments. Individual users appreciate iCloud for its quick on-the-go backup of mobile files and the convenience of accessing files from any Apple device. In educational settings, iCloud enhances learning experiences by creating cloud backups of Apple applications, enabling students to access their documents from different devices.

Apple iCloud Reviews

19 Reviews

InformationComputer Software4Computer Networking1Internet7Telecommunications5Online Media1Media Production1

Apple iCloud Collaborative platform

Rating: 10 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

iCloud allows users to upload and store the docs, photos, contacts, and emails sync. In daily business operation, it increases efficiency, cut down the risk, and works from anywhere using any Apple device. Real-time data sync allows more flexibility to use the product across the platform. Faster access to data from iCloud make daily route work easier.

Pros

Access the data across the devices
Cyber attack proof, zero risk
Real time data synchronization
Storage scalability

Cons

Price per user
Android device support
Offline data access

Likelihood to Recommend

iCloud allows users to sync up whole devices with backup options in which users can switch the device and make backup available hassle-free. iOS and macOS devices are easily synced up and provide real-time effect in data storage in iCloud. Zero-touch device management makes routine jobs easy and more accurate.

Chetan Patel

Head sales in Sales at Ecosmob Technologies Pvt Ltd (Telecommunications, 201-500 employees)

Vetted Review

10 years of experience

iCloud - Syncing, File Sharing, Collaboration, and more!

Rating: 10 out of 10

Incentivized

March 11, 2020

Use Cases and Deployment Scope

We use iCloud as our main source of syncing and sharing files, contacts, calendars, and more. As Mac users, as well as iPhone and iPad users, having all of my synced content at my fingers makes working easier and more efficient, and allows us to work together in automated ways. iCloud creates a safety net in the cloud in the event our machines are unavailable or are lost.

Pros

Syncing.
Sharing files.
Storing data in the cloud.

Cons

Amount of storage.
Business email features.
Custom domain connection.

Likelihood to Recommend

I have only ever had excellent support from Apple regarding iCloud. It's been incredibly useful to sync information across multiple Macs, iPhones, and iPads. Every device that I log into has all of the synced data available and ready to use. Its ease of use is fantastic, and is only limited by the default storage that comes with it. Thankfully, you can add on for not much per month.

Verified User

Director in Marketing (Media Production company, 1-10 employees)

Vetted Review

10 years of experience

Great Piece of Mind for Inexpensive Data Backup

Rating: 9 out of 10

Incentivized

March 4, 2020

Use Cases and Deployment Scope

We use Apple iCloud to backup all of our company iOS devices. Our primary objective is to make sure we do not lose contacts or photos, as that is what we care about most. However, it doesn't hurt to backup text messages and Safari data too.

Pros

Automatic backups
Notifications if backups fail
Easy restore process

Cons

I would like to backup documents on my devices (other than photos).
Alerts can be overly obnoxious if you miss a backup or storage is almost full.

Likelihood to Recommend

Everyone should back up their devices. Technology dies; we know this the hard way. Luckily, our devices' most crucial information (photos and contacts) are backed up to the cloud. And the cloud is a great place to backup content because it never dies, unlike local backups on computers.

Verified User

C-Level Executive in Corporate (Computer Networking company, 11-50 employees)

Vetted Review

3 years of experience

Apple iCloud - it's worth it

Rating: 9 out of 10

Incentivized

February 26, 2020

Use Cases and Deployment Scope

I've deployed Apple iCloud across my team. Serving as an additional data repository to Google Drive. Everyone's media files (photos, mobile settings, calendars, and contacts) are automatically backed up to iCloud.

Pros

Ease of use/integration into the whole Apple ecosystem.
Mobility of data across devices (phone vs tablet vs desktop).

Cons

The iCloud.com interface is not as user-friendly as the competition.

Likelihood to Recommend

Small to medium-sized collaboration and data repositories are where Apple iCloud is best suited. The platform will work across multi-OS environments but is much more suited for the Apple ecosystem.

James Hicks

Chief Technologist and Founder in Corporate at HicksNewMedia (Online Media, 1-10 employees)

Vetted Review

5 years of experience

View profile

iCloud: Fantastic cloud storage for a single user

Rating: 8 out of 10

Incentivized

February 22, 2019

Use Cases and Deployment Scope

Our org relies heavily on Dropbox for shared document collections, but most of the team members are Mac users, and iCloud's seamless file syncing between a single user's iOS MacOS devices has been a really useful addition to the mix. Most of us use iCloud to store and archive files created by compatible applications, then move things to DropBox if they're "done" and need to be accessed by multiple team members.

In a few situations, we've used the collaborative authoring tools that Apple's free productivity apps provide (multiple users working on the same Keynote file in the leadup to a large meeting, for example).

Pros

Zero set up integration with Apple and many third-party apps.
MacOS and iOS document sharing is smooth to the point of being effortlessness.
Enough storage on the "free" tier that many team members can get by without an upgrade.

Cons

Weak to non-existent shared multi-user storage. i.e. "Here's a shared collection of presentations we all use".
Built-in iCloud support on an app-by-app basis is necessary to achieve "super seamless" workflow. Without that, it's just Apple's brand of a cloud-synced folder.

Likelihood to Recommend

iCloud is at its best when a single user has multiple devices and uses the same apps on all or most of those devices. Keynote, Pages, IA Writer, MindNode, and other "fully integrated with iCloud" apps are great examples of how easy it can be.

It's less compelling when multiple users need a shared file repository — we just use DropBox in that situation, and it's a good compliment.

It's also less valuable when the apps being used don't directly integrate with iCloud. The valuable cross-OS integration when switching from Mac to iOS and back is much clunkier in those situations. Kick the tires using the free iCloud features before depending too heavily on it.

Jeff Eaton

Senior Digital Strategist in Professional Services at Lullabot (Internet, 51-200 employees)

Vetted Review

4 years of experience

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Apple iCloud - Strictly Personal, For Productivity - Look Elsewhere.

Rating: 7 out of 10

Incentivized

February 21, 2019

Use Cases and Deployment Scope

Our organization use for iCloud is limited to collaborating meeting notes on the Notes app and having a no local storage policy - that means everyone needs to back up everything on the cloud constantly. Or put another way, work on the cloud always. Given the integration of MacOS with iCloud, the local desktop folders are always on the cloud.

Pros

Notes app sync across devices. Easily the only thing that iCloud does really well. It is super helpful.
iCloud allows seamless and good backup for desktop files from the Mac to the web.

Cons

You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.

Likelihood to Recommend

iCloud is well suited for folks who are primarily working on the Apple platform. It is also a good choice for folks who are very concerned with privacy & security concerns around other platforms.

Notes sync and multi-user sharing are good, especially for a basic/easy to use scenario. But for pro users, it doesn't come close to the Google Docs family.

The photo backup is good for personal users, but storage is expensive in Apple's universe.

Verified User

Team Lead (Computer Software company, 11-50 employees)

Vetted Review

3 years of experience

Cloud Storage and Device Management All in One

Rating: 8 out of 10

Incentivized

February 16, 2019

Use Cases and Deployment Scope

I want to start this review off by saying that I am not an Apple fan. That being said, I do not hate the product, in fact, it has saved my tail on at least one occasion. I have also seen $400 devices turned into a paperweight because they were locked to an iCloud account and unable to be recovered. I am an IT Supervisor at my company. All of the management that I support have iPhones as their company phone, and a few have iPads. The feature of iCloud(and any cloud software) that jumps out is that all of your documents, photos, music, and videos are accessible from any device. This is great for when someone has a meeting, and has a presentation on their phone and need to pull it up on a PC so that it can be projected.

Pros

Provides a cost-effective way to store big data
Gives the user access to all of their files, on any device anytime and anywhere
Provides added security to mobile devices.

Cons

My biggest gripe is the difficulty of resetting your password. More on this later in the review.
More data could be provided for free (Apple gives you 5G, Google gives you 15G)
Customer support is basically non-existent.

Likelihood to Recommend

iCloud is well suited in many different business and corporate environments, but, in my opinion, the users need to be fairly tech savvy. See, the issue with iCloud arises because a certain subset of users will create an iPhone when they first set up their new company iPhone, then never use it again. This is fine until they need to change phones, then suddenly they can't remember their password or the phone number that is tied to it so that it can be reset, and believe me I speak on this with these exact experiences.

Michael Timms

Network Administrator II in Information Technology at iQor (Telecommunications, 10,001+ employees)

Vetted Review

3 years of experience

View profile

iCloud a delightful and necessary part of a Mac user's experience

Rating: 10 out of 10

Incentivized

February 15, 2019

Use Cases and Deployment Scope

We use iCloud across our entire team. I also use it for personal applications. We use several file sharing and collaboration platforms, but as an all-Mac shop, iCloud is the best for in-house sharing. Various Mac and iOS apps that use iCloud for syncing data and file sharing also work extremely well with it.

Pros

File sharing - since its recent updates to allow you to share any type of file and access the whole file system through Finder on Mac and an app in iOS, iCloud is becoming the easiest to use file sharing and collaboration app in our toolkit.
Document collaboration: iWork apps and Handoff make document collaboration extremely easy across our organization. I even am able to use it with non-Mac users via their iWork in iCloud apps.
Handoff - the ease of transitioning between devices (handheld, desktop, laptop) has been extremely useful for client presentations and on-the-fly capturing of ideas.

Cons

Sharing interface - the sharing interface is a little bit clunky (relative to most Mac apps) at the moment, it is sometimes difficult to tell whether the sharing functionality is working properly.
Windows integration - as a Mac-first platform, windows users may find working with iCloud to be difficult. iCloud is perfect for mac-only environments, but will not be as ubiquitous as Google Suite until this improves.

Likelihood to Recommend

For Mac users, this is a no-brainer. For Windows users, my counsel would be "get a Mac" - A Windows user's software/hardware experience is going to be inherently inferior to a Mac user's experience. Sharing and collaboration workflows between Mac/iOA users on Mac apps are near perfect.

Matt Heerema

Director at Mere Agency (Internet, 1-10 employees)

Vetted Review

7 years of experience

View profile

iCloud - Personal rather than back up

Rating: 8 out of 10

Incentivized

January 15, 2018

Use Cases and Deployment Scope

I use it for back up of my documents because I have multiple iOS devices, iPhone, and iPad, which the standard cloud doesn't have enough space for. I am a paid user so I can back up documents and it's convenient because it integrates with other apps when I need to upload documents.

Pros

Always backed up, backs up automatically when you are on wife
Reliable, haven't lost a file yet
Relatively inexpensive

Cons

The look and feel is not particularly good looking
I feel like I am saving a lot in the root directory because of the layout
Annual billing at a discount instead of a monthly fee

Likelihood to Recommend

It's great for iPhone and iPad backup, but I use other boxes for work, because of ease of use with the web interface, link sharing, etc.

Verified User

Account Manager in Professional Services (Internet company, 201-500 employees)

Vetted Review

6 years of experience

Apple iCloud Honest Review

Rating: 6 out of 10

Incentivized

December 28, 2017

Use Cases and Deployment Scope

Apple iCloud is being used by our organization to keep our digital file system in order. It makes it easy for us to pass files back and forth, along with keeping track of revisions of files as we continue to save new versions. It's accessible from anywhere and even works well for those that don't use Mac computers.

Pros

Easy digital filing system
Keeps track of revisions
Accessible from PCs and Macs
Accessible anywhere around the world for our global team

Cons

Not highly used by our clients
Not great for android phones
Slower than Google Drive

Likelihood to Recommend

It's great for companies that have team members across the country or across the world and need real-time access to files that the rest of the team members are using.

It's not as ideal for people who need to be editing documents at the same time as other team members, as there is a lot of uploading and downloading needing to be done.

Verified User

Executive in Marketing (Internet company, 11-50 employees)

Vetted Review

8 years of experience

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iCloud: Fantastic cloud storage for a single user

Rating: 8 out of 10

Incentivized

February 22, 2019

Use Cases and Deployment Scope

Pros

Zero set up integration with Apple and many third-party apps.
MacOS and iOS document sharing is smooth to the point of being effortlessness.
Enough storage on the "free" tier that many team members can get by without an upgrade.

Cons

Weak to non-existent shared multi-user storage. i.e. "Here's a shared collection of presentations we all use".
Built-in iCloud support on an app-by-app basis is necessary to achieve "super seamless" workflow. Without that, it's just Apple's brand of a cloud-synced folder.

Likelihood to Recommend

Jeff Eaton

Senior Digital Strategist in Professional Services at Lullabot (Internet, 51-200 employees)

Vetted Review

4 years of experience

View profile