TrustRadius Insights for Appcues are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.
Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.
Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.
[Appcues] is a product in the digital adoption space, we at FINGENT use this service to test and train different application to ensure the usability of the applications we develop.
Pros
Training
Beta testing
Cons
Overall user experience
Performance needs to be optimised
Sometimes my device gets hot when using Appcues
Likelihood to Recommend
[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space
VU
Verified User
Engineer in Engineering (Information Technology & Services company, 201-500 employees)
Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.
Pros
Implement application/feature/release tours for web applications.
Make changes directly on production without the need to stage them in Dev or QA.
Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Cons
There are certain limitations of where tooltips can be placed, depending on the application is built.
The way 'appcues' are organized in the management console can be a little more user-friendly.
Likelihood to Recommend
Appcues is well suited for web applications with small development teams that don't employ continuous integration to make updates to their application. If your application release methodology employs continuous integration, then Appcues may not be as useful because making changes to production can be expedited in the event of a typo or issue with the tooltip(s) or other user onboarding feature, but in my opinion, it's useful even in CI environments.
