TrustRadius Insights for Appcues are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.
Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.
Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.
Appcues Reviews
4 Reviews
Professional, Scientific, and Technical ServicesAccounting1Information Technology & Services3
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Appcues is used by my company to enable NPS surveys and for tutorials on our products. It is used across the whole company for all our products--three products in total. In fact, with the tutorials in place, our product NPS has increased over the last two and a half years.
Pros
NPS surveys
Announcements
Tutorials
Cons
Fewer bugs (by far the most important point)
Faster customer care
Easier tutorial deployment process
Likelihood to Recommend
It is best suited for NPS surveys and for tutorials. Our NPS surveys enabled us to set up user interviews and then help increase our NPS over time. We use Appcues for our tutorials as well as announcements. All new features go through this process. And tutorials about those features are set up to increase feature usage and get feedback.
Our organization uses Appcues for subsetting. It's very helpful for narrowing down information and it really helps us learn about our customers. Good tool for managing communication and sending information to our CRM. Also, being able to track the net promoter score is great. Really intuitive UI so non-technical people get onboard quickly.
Pros
NPS
Customer Learning
Customization
Cons
Text options
Documentation
Pricy
Likelihood to Recommend
It is great for segmentation. Demographics are key for trying to get new information about our customers and the tool really helps get the information quickly and makes it easy to digest new findings.
It's pretty expensive, so start-ups may shy away from this product. It does come with a lot of features that make it worthwhile.
Our Customer Experience Team is using Appcues to onboard new customers onto our B2B SaaS platform. We use it to automate onboarding by showing interactive walkthroughs with the help of various kinds of graphical overlays that take over your existing user interface to guide the user throughout the platform in an intuitive manner.
Pros
It is effortless to create flows and test them out in real-time instead of implementing them on production and then doing so.
It provides insightful analytics of how users behave and interact with your flows which helps you change them to maximize impact.
Segmentation has never been easy. You can get into the nitty-gritty and target each user separately.
Cons
I wish the survey had more options other than NPS. In that as well, we miss conditional branching options.
If somebody inadvertently skips a step, there is no option to provide a list of steps in the flow to the user from which they can choose to start their tour again.
I feel that many more features can be introduced in the theming of banners and pop-ups.
Likelihood to Recommend
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
[Appcues] is a product in the digital adoption space, we at FINGENT use this service to test and train different application to ensure the usability of the applications we develop.
Pros
Training
Beta testing
Cons
Overall user experience
Performance needs to be optimised
Sometimes my device gets hot when using Appcues
Likelihood to Recommend
[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space
