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ApexChat

Score4 out of 10

13 Reviews and Ratings

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What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Categories & Use Cases

Reviews

What users are saying about ApexChat.
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ApexChat is light on features, but hits the mark on customer support and price

Incentivized
Justin Shook
Director of Social Media and Reputation in Marketing at Southern Careers Institute (501-1000 employees employees)

Pros

  • Affordable
  • Simple
  • Superior support

Cons

  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size

Most Important Features

  • Cost
  • Use of in-house and Apex agents
  • Excellent customer service

Return on Investment

  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features

Alternatives Considered

LivePerson LiveEngage

Great tool to add functionality to your websites and increase conversions.

Incentivized
John HinsonView profile
Administrative Director & Marketing Manager in Marketing at Spotlight Branding (11-50 employees employees)

Pros

  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.

Cons

  • Backend portal is antiquated.
  • Little control over how reps represent your company.

Most Important Features

  • B2B white label service.
  • Added website functionality for our clients.

Return on Investment

  • Provides us with an additional service offering to our clients.
  • Allows our websites to convert better for our clients.
  • Provides our business with additional revenue sources as we are able to charge for the leads the chat boxes generate.

Alternatives Considered

Zoho SalesIQ

Other Software Used

Zoom, CloudApp, GarageBand