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AnyDesk

Score8.2 out of 10

231 Reviews and Ratings

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What is AnyDesk?

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features AnyDesk has to offer, as determined by TrustRadius' reviewers.
Based on 231 ratings of AnyDesk's features
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Top Performing Features

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 6.7

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

Areas for Improvement

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 7.3

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 6.6

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.5

Reviews

What users are saying about AnyDesk.
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AnyDesk Review

Incentivized
Anthony CastellanoView profile
Controller in Corporate at Seawind Foods (1-10 employees employees)

Use Cases and Deployment Scope

I am able to log into my computer remotely and use my office computer just as if I was at my desk in the office. I am able to access all my files and folders just as if I was in the office and able to transfer files from my computer to me desktop.

Pros

  • Ability to transfer files
  • Have access to all my information on my remote computer
  • Easy access to AnyDesk from anywhere.

Cons

  • Saving password for easier access
  • Being able to wake a computer up from sleep mode
  • Have the ability to access 3 computers at one time.

Return on Investment

  • The ability to login in via a web browser
  • Seamlessly working as if I am on my desktop
  • The ability to use multi screen applications

Usability

Alternatives Considered

1Password

Other Software Used

Ingram Micro, Microsoft 365, 1Password

One of the best Remote Desktop Softwares

Incentivized
Pavan Sharma
Project Excellence Manager at Origin Logistics Private Limited (51-200 employees employees)

Use Cases and Deployment Scope

I am using AnyDesk to provide remote support to my team members for ERP related issues.

It enabled me to resolve ERP related queries by taking remote access of user system instead being physically present there which is saving my lot of time and efforts. It has also helped me to support any user irrespective of their location.

Pros

  • It allow me to support user irrespective of their location
  • It enabled me to support users 24x7
  • It helped me to save valuable time.

Cons

  • Sometimes getting your ID takes longer time.
  • Free version comes with limited features and connections
  • Requires stable internet connection

Return on Investment

  • It helped us to save time.
  • It helped us to improve productivity
  • it allowed us to provide instant support to users

Usability

Alternatives Considered

TeamViewer

Other Software Used

SAP HANA Cloud, Cisco AnyConnect, Vin eRetail

[...] AnyDesk Review

Incentivized
Robin HoggView profile
Founding Owner in Information Technology at Cyber Factory (1-10 employees employees)

Use Cases and Deployment Scope

I have two use cases where I use AnyDesk. The first is as a secure remote access tool to manage support for my clients. My client(s) pay for the AnyDesk License. In this environment, I use the access control list to only allow certain users to login to users machines via AnyDesk. The second use case is where i use AnyDesk to login to machines in my HomeLab without having to move machines and keyboards around and I can manage an uncluttered workspace.

Pros

  • Secure remote access
  • File transfer
  • AnyDesk local network detection

Cons

  • Can't think of anything at the moment.

Return on Investment

  • I don't have a license. My model os my client purchases the license for their support.

Usability

Alternatives Considered

TeamViewer and Splashtop

Other Software Used

Atera, Microsoft 365, Proton VPN, 7-Zip, Spotify for Podcasters, Calibre

My Office Work From Home Essential

Incentivized
Verified User
Engineer in Engineering (5001-10,000 employees employees)

Use Cases and Deployment Scope

AnyDesk plays a crucial role during office meetings and remote work.

It allows seamless screen sharing and connectivity between systems, which has significantly enhanced collaboration and clarity, especially while working on remote networks. During work-from-home scenarios, it's extremely helpful we can easily access another user's PC to troubleshoot software issues or quickly demonstrate solutions to any errors.

Pros

  • Cross platform connectivity:
  • AnyDesk can be used on PC or mobile to connect for any issue that is really amazing
  • Fast and reliable:
  • It gives smooth and fast connectivity, multiple gesture and pointing sharing system allows user to really understand and navigate while screen sharing.
  • Quick and easy Data transfer:
  • While discussion itself we can share updated files or required info with just drag file, no more complicated file sharing requires neither need to wait for info to share its quick and easy
  • Real time Access:
  • If any IT person or Software personal want to fix issue by taking control of system, its easy and smooth.

Cons

  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.

Return on Investment

  • Time cost saving:
  • As it can help to solve issues remotely it saves much time and effort while working
  • Minimal requirement:
  • AnyDesk doesn't ask much setup or requirement that is beneficial and same time its easy to use also
  • Versatile:
  • AnyDesk is versatile used tool and same time user friendly also, it doesn't cost special training time or hard precautions for any user

Usability

Alternatives Considered

Microsoft Teams and Google Meet

Other Software Used

AutoCAD, Microsoft Teams, Bentley STAAD

AnyDesk helps us to connect with other team members easily.

Incentivized
Verified User
Manager in Finance and Accounting (201-500 employees employees)

Use Cases and Deployment Scope

I use on regular basis AnyDesk for conducting training sessions for new teammates since we are a work from home culture. We connect with other department members to resolve our issues in the system be in technical or hardware related. It gives us a higher accessibility compared to other applications for sharing data.

Pros

  • easy to connect or disconnect to any system at any time
  • very fast, with no buffer
  • easy to manage since it is a simple app

Cons

  • Its speed changes based on internet connecivity
  • It only has a one to one connectivity
  • we have to manually change screens, there is no shortcut for it

Return on Investment

  • Helps us to connect remotely
  • Helps us to resolve queries without going to office or in person
  • Easier to access the system to know the status than getting the teammates explain manually
  • When compared with other apps AnyDesk was more effective and fast. It saves us the trouble of communicating manually getting things resolved.

Usability

Other Software Used

Sage Intacct, Microsoft 365, Adobe Acrobat, TallyPrime

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