TrustRadius Insights for amoCRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Comprehensive and Efficient CRM System: Users find amoCRM to be a comprehensive and efficient CRM system for businesses based on sales, regardless of whether they have a physical store or offer virtual services. Many reviewers appreciate the ease of launching campaigns, assigning tasks to co-workers, and having them replicated within minutes. The functionalities of amoCRM are highly praised for their versatility and integration capabilities with existing software.
User-Friendly Interface and Integration Capabilities: The simplicity and efficiency of amoCRM's interface, as well as its ability to integrate with other software, are highly appreciated by users. Several reviewers specifically mention the user-friendly nature of amoCRM and its ability to seamlessly integrate with other software. They also value the API customization and integration capabilities, including integration with telephony, websites, emails, and social networks.
Easy Setup Process and Helpful Customer Support: Users find the setup process easy and commend the helpfulness of amoCRM's customer support. Some reviewers mention that setting up their account was straightforward and didn't require extensive technical knowledge. Additionally, they express satisfaction with the prompt assistance provided by customer support when they encountered any issues or had questions about using the platform.
Easy to use CRM with a lot of integrations. We use amoCRM as a primary solution to work with leads in our company. Our company has several brands and we use amoCRM to work with clients from different brands and unify our business processes in one solution. We use amoCRM for:
1. All leads from websites are added to amoCRM and stored there.
2. Call center works with these leads to call to clients, sorts lead and push them to different steps in the sales funnel, make an appointment for the clients.
3. We built the analytics of our sales and leads based on data from amoCRM.
Pros
Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
Rich API. You can easily export all leads from amoCRM to different services and work with this data.
Customization. You can add your own fields to lead card to fit your needs.
Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Cons
Buggy UI. Sometimes you have to reload the page to have the right data displayed.
Price. It might be expensive for small companies.
API Limitation. You can export only 500 leads per request.
Likelihood to Recommend
amoCRM is a great tool for midsize companies to build business processes of managing leads and work with clients in one place. It's very easy to integrate with your products because it has a lot of ready integrations with popular services. Also, a lot of companies offer a custom developed solution based on amoCRM to fit your business needs. amoCRM might not be so great of a solution for a small company because of its price and when you have less than 15-20 new leads per day. Also, you should definitely check API documentation if you need a fully customizable solution, it might not fit your needs.