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Amdocs CES

Score9.4 out of 10

3 Reviews and Ratings

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What is Amdocs CES?

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Amdocs CES has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of Amdocs CES's features
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Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 7.8

  • Contract management

    Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

    Category average: 7.8

Areas for Improvement

  • Marketing automation

    The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

    Category average: 7.5

  • Help desk management

    This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

    Category average: 8.2

  • Workflow management

    The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

    Category average: 7.4

Reviews

What users are saying about Amdocs CES.
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Amdocs CES is the most robust tool for CES, with support opportunities

Incentivized
Angelo Liriano CepedaView profile
Business Developer & Key Account Manager in Sales at C&W Business (201-500 employees employees)

Pros

  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform

Cons

  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center

Return on Investment

  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.

Alternatives Considered

Netcracker OSS and Netcracker Digital Customer Enablement

Other Software Used

Netcracker Digital Customer Enablement, Netcracker OSS

Usability