TrustRadius: an HG Insights company

Amberscript Reviews & Insights

Score8 out of 10

2 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Amberscript are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Impressive Transcription Accuracy: Users have praised Amberscript's machine-learning-based transcription service for its highly accurate and verbatim transcripts. Many reviewers mentioned that the automatically generated transcriptions are ready to use in a fraction of the time it takes to transcribe manually, expanding the scope of projects researchers can tackle.

Conforms to GDPR Policy: Reviewers appreciate that Amberscript adheres to GDPR policy, including data storage in Europe. This is particularly important for users who value data privacy in their work.

Intuitive User Interface: The intuitive user interface of Amberscript's platform has been commended by many users. They find it easy to use and appreciate the attentive sales team. Additionally, reviewers mention that pricing options are clear, making it easier for them to plan their budget.

Reviews

1 Review

Great for pre-existing audio files, but not the solution for transcribing live audio (meetings/phone calls)

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We looked into a speech-to-text solution as a way to transcribe our daily meetings (90+ minutes per day) and inbound/outbound call center recordings (hundreds of recordings per week) as a solution to improve efficiency by allowing us to quickly share data from meetings (as a text-file versus a 90-minute audio file) and search call recordings for specific keywords (and to use for coaching/training purposes) without needing to manually review each audio file.

Pros

  • Automated Speech to text transcribing
  • Video and Audio file to text data file conversion

Cons

  • There does not appear to be a way to transcribe live audio (such as a live meeting or live phone call)

Likelihood to Recommend

Amberscript is great for transcribing individual audio (or video) files that reside on your computer. The ability to view and edit the text of the text file (to correct or remove data that you don't want to be shared) before the output is a great option. I feel it may be limited in the ability to transcribe live audio records such as phone calls or meetings, where we would find it very useful to have immediate access to a transcript (for coaching or sharing purposes). I feel the needs are more designed as a solution for pre-existing audio/video files versus working in real-time.
VU
Verified User
Director in Customer Service (51-200 employees)
Vetted Review
Amberscript
1 year of experience