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Ambassify

Score8.9 out of 10

7 Reviews and Ratings

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What is Ambassify?

The Ambassify platform enables users to develop and apply an employee engagement strategy. Today’s employees want to feel they are part of a bigger cause. They want to feel included, valued, and trusted. They want to identify with the company and know their work is meaningful. Employee engagement makes employees happier, more productive, and less likely to leave.

The vendor states that whilst their competitors focus on pushing out content for an audience to engage with, Ambassify enables users to have a two-way conversation. With it, users can create polls, surveys, and discussions that allow employees to have a voice and create better employee-generated content.

Categories & Use Cases

Reviews

What users are saying about Ambassify.
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Awesome engagement tool

Incentivized
Julian Perez
Engineering Technician in Information Technology at Grupo Prometeo (51-200 employees employees)

Use Cases and Deployment Scope

Ambassify has proven to be a great solution for our company, we faced many challenges trying to make our workspace more friendly without mixing our personal life, Ambassify helped us to resolve that conflict, by allowing our teammates to communicate and interact freely like any other social media, but in a closed and secure environment.

Pros

  • Share files
  • Multiple chats
  • Good for formal and casual interaction

Cons

  • WhatsApp integration
  • Post schedule
  • Improve notifications refresh rate

Most Important Features

  • Security
  • Discretion
  • Reliability

Return on Investment

  • Improved communication
  • Created a support community
  • Reduced attrition

Alternatives Considered

Microsoft Yammer

Other Software Used

WhatsApp Business, Zapier, Mailchimp

Reviewing Ambassify's Software

Incentivized
Henry Caballero
Account Supervisor in Information Technology at Grupo Prometeo (51-200 employees employees)

Use Cases and Deployment Scope

As a company with numerous but unified people, we required software able to provide us with enough tools to communicate [with] teammates. We really feel that Ambassify has been an excellent software since it has been able to provide us with all that we need to share files, notifications, and important messages through our teams. We always have had struggles sharing files of different types. With Ambassify, we can easily and in a fast manner, share different types of files whenever we need them at the time we need them.

Pros

  • It shares files in easy and fast way
  • It let us have numerous chats opened
  • It is good for both, formalizing and socializing

Cons

  • We have had issues trying to link Ambassify to WhatsApp
  • I think that it would be nice to schedule posts and notifications
  • There has been times where there is a slight delay on the notifications.

Most Important Features

  • Fast
  • Reliable
  • Trustworthy

Return on Investment

  • We have reduced AHT between customers and our agents
  • We have improved our working communication
  • We have built a better relation between our agents and the other teams

Alternatives Considered

Slack

Other Software Used

Slack, WhatsApp Business, ClickUp

Ambassify's Review

Incentivized
Salomon Guzman
Director of Social Media Marketing in Marketing at Grupo Prometeo (201-500 employees employees)

Use Cases and Deployment Scope

Ambassify has been a great software since it allowed us to grow as a team. It has been the best tool that we have used to communicate and to keep up to date with our coworkers. Ambassify helped us deliver the best support to our team in a timely manner. We use Ambassify within different departments.

Pros

  • It provides Voting and Polling statistics.
  • User Friendly.
  • Good support if we run into issues.

Cons

  • We have experienced some lags when starting to run the software.
  • Better integration with external channels.
  • I am not able to understand how to link WhatsApp as for now.

Most Important Features

  • Reliable.
  • Fast.
  • Friendly user.

Return on Investment

  • Time improvement.
  • Faster communication.
  • Better support.

Alternatives Considered

Slack, Zendesk Chat (formerly Zopim) and WhatsApp Business

Other Software Used

WhatsApp Business, Slack, NICE CXone (formerly NICE inContact)

Employees as ambassadors

Incentivized
Eric Alcorta
Student Advisor in Customer Service at EF Corporate Solutions (11-50 employees employees)

Pros

  • Exposure to global community (and transparency)
  • Employee's interaction (and feeling of belonging)

Cons

  • Keep on the hard work

Most Important Features

  • NPS to employees
  • Re-posting from employees
  • Best-hour to publish

Return on Investment

  • Not directly involved in ROI analysis

Great tool for employee engagement

Incentivized
Verified User
Professional in Professional Services (1001-5000 employees employees)

Use Cases and Deployment Scope

Used as an employee engagement program to build trust with employees by enabling the sharing of ideas, providing a platform for feedback, and sharing of information. This platform enables us to tailor content for specific areas and has also enabled us to make data-informed decisions. I would recommend this platform.

Pros

  • Celebration of achievements.
  • Employee engagement.
  • Communication.

Cons

  • Verification aspect.
  • Eliminate manual work.
  • Scheduled sharing of content.

Most Important Features

  • User friendly.
  • Support is always available.
  • Reporting dashboards.

Return on Investment

  • Increase in revenue.
  • Increase in active participation with campaigns.
  • Improved relationships.

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