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Amazon Chime Professional, Scientific, and Technical Services Reviews & Insights

Score5.7 out of 10

75 Reviews and Ratings

Amazon Chime Reviews

5 Reviews
Professional, Scientific, and Technical ServicesLegal Services1Information Technology & Services2Marketing & Advertising1Human Resources1

Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

In our organization, we use Amazon Chime for conducting online audio and video conferences. Basis on a client recommendation, we started using Amazon Chime in only one department, and other departments use other conferencing apps. With [Amazon] Chime, business communication including client calls, internal meetings has become easy, more secure, and cost effective. It gives you an option to do IM, personalize a meeting link, instantly start a meeting or scheduling a meeting at a later time within your organization and outside the organization users via desktop app, web app, and mobile app. Amazon voice focus (noise suppression) features, screen sharing, Background blur, audio, and video quality works fine and up to expectation.

Pros

  • Noise suppression and Background blur
  • Screen share and IM chat
  • Audio and video quality
  • Collaboration on chat and file sharing of up to 50MB
  • Separate chat rooms and you can add a chat bot in a chat room

Cons

  • User interface look and feel can be improved
  • Live captioning
  • Transcripts for recording meetings can be generated
  • More emoji could be added

Likelihood to Recommend

Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.

Amazon Chime - a skype for business alternative for Amazon users

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Amazon Chime within a single department of around 80 engineers. This allows quick video communication between the department.

Pros

  • Spinning up an instant meeting
  • Integration with existing amazon accounts
  • Does not require a paid subscription for external parties to join meetings

Cons

  • Interface is very basic but simple
  • There are many other products providing similar functionality with more features

Likelihood to Recommend

Great one stop shop for videocalling similar to zoom, persistent chat and calls to other Amazon Chime users all from a single dashboard.
Vetted Review
Amazon Chime
1 year of experience

Amazon Chime'd my interest

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Amazon Chime is being used by a client of ours to communicate with us during our contract. We are working on two projects for them and to communicate with them in the northeastern area and us in Oklahoma, we us Amazon Chime. We love using it for the sheer ease of sharing our screens and viewing each other's faces.

Pros

  • Share screen
  • Video
  • Audio

Cons

  • Live captioning would be nice.
  • Participation tools such as polls.
  • The basic user interface makes it feel like it's lacking in technology.

Likelihood to Recommend

Amazon Chime is great when you need to have people outside of the organization to connect to the system and to not need all of the bulk of downloading the software. This is a nice touch so that even people within the organization can use this function if they are using a computer outside of their normal computer.
Vetted Review
Amazon Chime
2 years of experience

Chime-ing in on Chime

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Certain salespeople use Amazon Chime for presentations and discussions with prospective hires, including myself. However, it has not caught on across the company yet.

Pros

  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.

Cons

  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.

Likelihood to Recommend

Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
Vetted Review
Amazon Chime
1 year of experience

Chime is just like Zoom, Better than UberConference

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We received a professional subscription to Amazon Chime when we signed up for phone service through Vonage. We have two offices - one in Denver and Cincinnati - so we use the video conferencing service to hold team meetings across the offices. We also use the corresponding conference line as our primary office conference line. It allows us to stay connected to each other, as well as to hold reliable conference calls with multiple participants.

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.

Cons

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.