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Altitude

Score8 out of 10

6 Reviews and Ratings

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What is Altitude?

Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Altitude has to offer, as determined by TrustRadius' reviewers.
Based on 6 ratings of Altitude's features
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Top Performing Features

  • Validate callers

    Authenticates inbound callers with a customer ID.

    Category average: 8.8

  • Outbound response

    Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

    Category average: 8.2

  • Call forwarding

    Forwarding of calls to the appropriate agents.

    Category average: 8.2

Areas for Improvement

  • CRM software integration

    Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

    Category average: 7.6

  • Quality management

    Ability to monitor conversation content, administer evaluations, establish policies etc..

    Category average: 8.6

  • Call analytics

    Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

    Category average: 8.3

Reviews

What users are saying about Altitude.
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Altitude uCI--a good all-in-one solution for your contact center

Incentivized
Verified User
Engineer in Engineering (51-200 employees employees)

Pros

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available

Cons

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better

Return on Investment

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Alternatives Considered

Genesys Cloud (formerly PureCloud)

Other Software Used

Genesys Cloud (formerly PureCloud), Microsoft Teams