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AlertOps

Score8 out of 10

4 Reviews and Ratings

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What is AlertOps?

AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.

Categories & Use Cases

Reviews

What users are saying about AlertOps.
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AlertOps!!!

Incentivized
Vandana Yadav
Presales Executive in Information Technology at Corporate Infotech Pvt Ltd (1001-5000 employees employees)

Use Cases and Deployment Scope

As I am a part of presales, I consult other companies to use AlertOps in order to manage IT incidents and save times. In fact , my company uses the same software to manage and resolve the IT incidents win call scheduling, excalations etc. with all the other features that it has to offer.

Pros

  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues

Cons

  • Notifications alert can be a little late at times
  • User Interface can be quite confusing to new users
  • Some alerts are generated unnecessarily.

Most Important Features

  • Creating alerts for incident response
  • Escalation feature
  • Whole organization is coordinated because of AlertOps

Return on Investment

  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited

Alternatives Considered

PagerDuty, OpsGenie and AWS Security Hub

Other Software Used

PagerDuty, AWS Security Hub, OpsGenie

AlertOps Review from an Entrepreneur!

Incentivized
Verified User
Director in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

AlertOps helps you get intelligent alerts from different Servers. It helps to better manage our Hardware, Software and our Services. It is a real time, intelligent incident management Solution. It has a lot of integrations available especially with Phone. It helps us to quickly analyse an issue, react, communicate and resolve the same. It has a real time Dashboard with incident prioritization, Audit Trail, Incident Reporting and Ticket Management. This along with Notifications.

Pros

  • Value for Money
  • Manages Incidents
  • Prioritizes Work Flow
  • Helps collaborate across the Whole Organization.

Cons

  • Unnecessary alerts sent to Engineers. Probably need to update settings to avoid this.
  • Sometimes UI can be difficult to use.
  • Creating new integrations can be time consuming.
  • Bit complicated to configure initially. Need to speak to Customer Care.

Most Important Features

  • Features
  • Great Customer Service
  • Value for Money
  • Ease of use

Return on Investment

  • It saves our time to manage our incidents hence is a good return on investment
  • It enables us to concentrate on core objectives of the company .
  • There is no negative impact on the company. Only Positive.