#1 most frequent
United States of America
41.2%405 installations of 984
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Categories & Use Cases
Media
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Screenshot of A simple way to make and receive calls at your desk.
Top Performing Features
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.3
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Areas for Improvement
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Who Buys & Uses Aircall
#2 most frequent
France
20.8%205 installations of 984
#3 most frequent
Germany
6.6%65 installations of 984
A Good Call for Aircall
Use Cases and Deployment Scope
I was a publisher for a home sharing platform before, and we use Aircall as a tool for reaching out to clients and customers for our platform. It is a very good tool to use as its direct to the point, I love the ringtone and how I can put contact numbers effortlessly.
Pros
- Voicemail
- Voice Recording
- Transferring Calls
Cons
- Design
- More Ringtone
- A function where you can minimize it more
Return on Investment
- It provides our business revenue as this is the main tool for using calls
Usability
Alternatives Considered
RingCentral Contact Center and Avaya Contact Center Select
Other Software Used
RingCentral Contact Center
Great tool with amazing integration options
Use Cases and Deployment Scope
We use Aircall to communicate with new users on our platform and call prospects.
Pros
- Integrate with CRM
- Easy use and cross platform functionality
- Phone app
Cons
- No real disadvantages for us as they even connected to our Twilio main line, so far no specific things that are not working or should improve.
Return on Investment
- Great way to communicate with new users via direct call followups and then managing all of the details in Pipedrive(CRM) we use.
Usability
Alternatives Considered
Twilio
Other Software Used
Pipedrive
A reliable tool for outbound sales
Use Cases and Deployment Scope
I’ve used Aircall for inbound and outbound sales calls. It allows me to call any country through an app on my phone at low cost.
Pros
- Multinational calls
- Multiple (country specific) phone numbers from one device
- Phone calls when only internet signal is available
Cons
- For outbound sales calls, it would be great to have an automatic dialler. I.e Submit a list of numbers to Aircall and it keeps dialling until someone picks up.
- It would be great to be able to automatically leave a pre-recorded voicemail when dialling out.
- Inbound calls occasionally don’t connect
Return on Investment
- We had a 20% increase in outbound calls
Alternatives Considered
Microsoft Teams
Other Software Used
ZoomInfo Sales, LinkedIn Sales Navigator, Outreach
Aircall is an amazing piece of software.
Use Cases and Deployment Scope
I use Aircall for my sales calls as part of my job in a software company. The whole company uses is for sales, customer service and admin calls.
It is simple, effective, integrates well with our CRM and the ability to send SMS messages is amazing.
It is simple, effective, integrates well with our CRM and the ability to send SMS messages is amazing.
Pros
- Sends SMS messages to the country you are calling
- Integrates very well within HubSpot.
- Allows for a very strong signal with very little connection issues.
- Simple to use
Cons
- Your recording is basic, we use Clari Co Pilot to analyse the recordings.
- Access is via app only, desktop analysis would be great.
Return on Investment
- Allows us a fully integrated phone system without having to pay crazy prices.
Other Software Used
HubSpot CRM, Clari Copilot, Slack
Usability
Good voiceover ip option
Use Cases and Deployment Scope
We use Aircall for our support line and our texting with clients.
Pros
- The voice over ip works well. I can hear clients well
- It can be installed any device and work from anywhere
- All of our team can see the same things
Cons
- It doesn't autolaunch and sometimes I forget to open the app on my desktop
- I never hear text notifications
Return on Investment
- It makes it easier for our remote team to communicate with customers. We're all over North America with clients all over the world.
Alternatives Considered
Intercom
Other Software Used
Intercom, HubSpot CRM, Canva
