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Aircall

Score7.4 out of 10

131 Reviews and Ratings

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What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Categories & Use Cases

Media

Screenshot of A simple way to make and receive calls at your desk.
Screenshot of Your calls on the go, anywhere you go (iOS + Android).
Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.
Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.

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Screenshot of A simple way to make and receive calls at your desk.

Key Features

Learn about the best (and worst!) features Aircall has to offer, as determined by TrustRadius' reviewers.
Based on 131 ratings of Aircall's features
View all features

Top Performing Features

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.4

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.3

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

Areas for Improvement

  • Audio conferencing

    Audio conferencing credentials for all on the system.

    Category average: 8.5

  • User templates

    Create and apply batch configurations to multiple users at once

    Category average: 7.5

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

Reviews

What users are saying about Aircall.
View all reviews

A Good Call for Aircall

Ariana LumagbasView profile
Data Entry Specialist in Customer Service at Blacklane (1001-5000 employees employees)

Use Cases and Deployment Scope

I was a publisher for a home sharing platform before, and we use Aircall as a tool for reaching out to clients and customers for our platform. It is a very good tool to use as its direct to the point, I love the ringtone and how I can put contact numbers effortlessly.

Pros

  • Voicemail
  • Voice Recording
  • Transferring Calls

Cons

  • Design
  • More Ringtone
  • A function where you can minimize it more

Return on Investment

  • It provides our business revenue as this is the main tool for using calls

Usability

Alternatives Considered

RingCentral Contact Center and Avaya Contact Center Select

Other Software Used

RingCentral Contact Center

Great tool with amazing integration options

Incentivized
Temim TabakovicView profile
Head of Customer Success in Customer Service at AQVC (51-200 employees employees)

Use Cases and Deployment Scope

We use Aircall to communicate with new users on our platform and call prospects.

Pros

  • Integrate with CRM
  • Easy use and cross platform functionality
  • Phone app

Cons

  • No real disadvantages for us as they even connected to our Twilio main line, so far no specific things that are not working or should improve.

Return on Investment

  • Great way to communicate with new users via direct call followups and then managing all of the details in Pipedrive(CRM) we use.

Usability

Alternatives Considered

Twilio

Other Software Used

Pipedrive

A reliable tool for outbound sales

Incentivized
Owen PickrellView profile
Account Executive in Sales at Disciple Media (11-50 employees employees)

Use Cases and Deployment Scope

I’ve used Aircall for inbound and outbound sales calls. It allows me to call any country through an app on my phone at low cost.

Pros

  • Multinational calls
  • Multiple (country specific) phone numbers from one device
  • Phone calls when only internet signal is available

Cons

  • For outbound sales calls, it would be great to have an automatic dialler. I.e Submit a list of numbers to Aircall and it keeps dialling until someone picks up.
  • It would be great to be able to automatically leave a pre-recorded voicemail when dialling out.
  • Inbound calls occasionally don’t connect

Return on Investment

  • We had a 20% increase in outbound calls

Alternatives Considered

Microsoft Teams

Other Software Used

ZoomInfo Sales, LinkedIn Sales Navigator, Outreach

Aircall is an amazing piece of software.

Incentivized
David Elcoate
Sales & Onboarding Specialist in Sales at Raviga (11-50 employees employees)

Use Cases and Deployment Scope

I use Aircall for my sales calls as part of my job in a software company. The whole company uses is for sales, customer service and admin calls.

It is simple, effective, integrates well with our CRM and the ability to send SMS messages is amazing.

Pros

  • Sends SMS messages to the country you are calling
  • Integrates very well within HubSpot.
  • Allows for a very strong signal with very little connection issues.
  • Simple to use

Cons

  • Your recording is basic, we use Clari Co Pilot to analyse the recordings.
  • Access is via app only, desktop analysis would be great.

Return on Investment

  • Allows us a fully integrated phone system without having to pay crazy prices.

Other Software Used

HubSpot CRM, Clari Copilot, Slack

Usability

Good voiceover ip option

Incentivized
Jessica Festa
Customer Success Manager in Customer Service at Rentopian (1-10 employees employees)

Use Cases and Deployment Scope

We use Aircall for our support line and our texting with clients.

Pros

  • The voice over ip works well. I can hear clients well
  • It can be installed any device and work from anywhere
  • All of our team can see the same things

Cons

  • It doesn't autolaunch and sometimes I forget to open the app on my desktop
  • I never hear text notifications

Return on Investment

  • It makes it easier for our remote team to communicate with customers. We're all over North America with clients all over the world.

Alternatives Considered

Intercom

Other Software Used

Intercom, HubSpot CRM, Canva

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