TrustRadius Insights for Aircall are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
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Aircall Reviews
6 Reviews
InformationComputer Software5Media Production1
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Aircall is used for all of our reps to make their calls as well as leveraged for call reviews due to call recordings. The transcript that it provides our reps is very detailed and accurate and saves us plenty of time to recap the conversation. Aircall has been a great learning tool for us outside of just making calls.
Pros
Call quality
Recording
Transcript
Cons
More and better call insights
Sound quality at times is inconstant
Calls dropped at times
Likelihood to Recommend
Aircall does a great job of syncing with salesforce. Aircall could improve on calls dropping or lagging at times overall it is a great product
I am unsure if this is one of the best tools for calling, but I would say it's good enough for International calls. I have never faced any technical issues other than it keeps logging me out every 2 or 3 days, and then I have to go through the entire process of signing in again even though we have SSO enabled. I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list. I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
Pros
Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
Ease to add my schedule and working hours to align it as per my needs
I can easily use it on my phone while I am traveling
Ease of accessing or leaving voicemails or scripted messages
Even though it has SSO, it keeps me logging me out every now and then- CON
Cons
Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
Text messaging
Likelihood to Recommend
Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
Aircall is being used in our Sales department, and might also be used in further departments with time. It allows us to track our calls, click to call and record conversations with customers for sales training purposes. It has enabled us to make more call and still track the admin more effectively. Great software!
Pros
Click to call
Records conversations
Able to tag calls quickly
Cons
An ability to use it alongside zoom/video calls
Likelihood to Recommend
Its great software to use in a sales departments where call numbers are important and you want to dial quickly and efficiently.
Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
Pros
The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
Cons
The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Likelihood to Recommend
I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
