TrustRadius: an HG Insights company

Agilysys InfoGenesis Reviews & Insights

Score9 out of 10

7 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Agilysys InfoGenesis are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Detailed and Capable Software: Reviewers have praised the software for its level of detail and ability to produce great reports. Many users have found it to be a comprehensive solution that meets their needs.

Suitability for Hospitality Business: The software is highly regarded in the hospitality industry due to its structure and suitability for this market. Users appreciate its specific features that cater to the unique requirements of the hospitality business.

Convenient Navigation and Functionality: Users value the convenience of staying on the page after sending a ticket, unlike other systems that require logging back in for each task. They also like that most scheduling and important actions can be done within the software. Additionally, users find the left pane with different tabs for quick navigation to be very convenient.

Agilysys InfoGenesis Reviews

1 Review

InfoGenesis POS: a solid contender for enterprise POS

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

InfoGenesis is the POS solution for us, replacing an aging Micros system. We do not process payments through the platform, but we do use it for almost everything else.

Pros

  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.

Cons

  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.

Likelihood to Recommend

The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
VU
Verified User
Engineer in Information Technology (501-1000 employees)
Vetted Review
Agilysys InfoGenesis
1 year of experience