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AdvancedPM, by AdvancedMD

Score10 out of 10

26 Reviews and Ratings

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What is AdvancedPM, by AdvancedMD?

AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.

Categories & Use Cases

Reviews

What users are saying about AdvancedPM, by AdvancedMD.
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If you are ethical; avoid AdvancedMD

Verified User
Administrator in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

Literally the most unethical organization on the planet in my opinion. We received a lot of misinformation up to the point we signed the contract. Upon execution, we learned from the implementation team that much of what we were told was inaccurate. This was reported almost instantly and we waited over 30 days for any form of response. It was not possible to move our data from our old EMR to the new EMR even when contacting data migration organizations. I believe AdvancedMD didn’t care one bit. We never added anything to the EMR and decided it was not possible for us to continue. They billed our account a month ahead of time and demanded 3 months' worth of payments before canceling the contract. I believe this is a horrible company. Truly the lowest of all EMR’s out there. Runaway from this organization!

Pros

  • Absolutely nothing.
  • The implementation team has integrity.
  • The sales team is worse than car dealers in my experience.

Cons

  • Be honest.
  • Investigate the comments made by their employees.
  • Support the end user.

Most Important Features

  • Scheduling.
  • Multi-Locations.

Return on Investment

  • We are paying over 5K for absolutely nothing.
  • We believe this company does not concern itself with the end-user.
  • We identified a large lack of ethics in the organization.

Alternatives Considered

Kareo EHR, Epic, eClinicalWorks and Amazon Athena

Other Software Used

Kareo EHR, Kareo Practice Management, Kareo Telemedicine

User-friendly and a great out-of-the-box solution!

Incentivized
Verified User
Director in Finance and Accounting (501-1000 employees employees)

Pros

  • The built-in dashboard has allowed us to increase transparency to our providers which in turn has improved trust as well as collections.
  • The scheduler tool is very user-friendly and allows us a quick glance into capacity and opportunity.

Cons

  • Master data control is an issue as we have multiple "keys" which sometimes have inconsistent inputs/mappings.
  • The support seems to be lacking and it can take quite a while to reach an "expert" who has the time to dig in and respond to an inquiry.

Return on Investment

  • The automated connection to our EHR has greatly improved our analytic capabilities.
  • Intuitive and efficient interfaces allows us to get new staff up to speed quickly.

Alternatives Considered

NextGen® Practice Management Solutions

Great for the Data-Driven Practice

Incentivized
Verified User
Analyst in Finance and Accounting (51-200 employees employees)

Pros

  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.

Cons

  • They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.
  • They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.
  • We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).

Return on Investment

  • Our ability to integrate with our BI tool via ODBC has had an immense positive effect on our business.
  • Our bank reconciliation has struggled mightily since switching to AdvancedMD.

Alternatives Considered

NextGen® Practice Management Solutions and Kareo Practice Management

Other Software Used

Expensify, Microsoft Dynamics GP, Pipedrive

AdvancedMD makes the small business medical practice look good

Incentivized
Stanley Harder
Providing technology support and servicers in Information Technology at Insight (1-10 employees employees)

Pros

  • AdvancedMD stores all information securely in their cloud, eliminating the need for local servers, security monitoring, related security costs.
  • AdvancedMD stores all medical records digitally eliminating the need for extensive paper-based record keeping and the corresponding security concerns.
  • AdvancedMD integrates nicely with faxing services, scanning via Fujitsu scanners, and related equipment.
  • AdvancedMD allows for customized input templates giving the medical practice some degree of flexibility as their needs dictate.

Cons

  • Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
  • Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.

Return on Investment

  • AdvancedMD has allowed this medical practice to scale up at their own pace as the practice grew. It provides predictable and controllable costs.
  • The elimination of local servers and IT equipment inherent in a client-server installation has eliminated the burden of provisioning and staffing for that service.

AdvancedMD --have an affair with this product!

Incentivized
Verified User
Employee in Professional Services (10,001+ employees employees)

Pros

  • Detailed Aging reports very easy to follow and helpful in our business.
  • Navigation around appointment scheduler is excellent.
  • Creating custom templates with AMD convenient.
  • Best part--when system is slow, I can instantly send feedback on it, and see results soon!

Cons

  • Adding and Deleting provider columns complicated.
  • Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
  • Working electronic insurance error reports in the system was a nightmare.

Return on Investment

  • ROI huge. Central billing's collections department saved company one million plus.
  • Enabled our department to streamline and create tier groups based around specific parts of the product. Increased proficiency.
  • AMD continues to help company objectives.