TrustRadius Insights for Adobe Experience Manager are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Scalability and Integration: Users have praised the platform for its scalability and seamless integration with Adobe Analytics and other Adobe products. Many users found it beneficial to set up components easily and apply changes globally across different property websites.
Ease of Publishing and Scheduling: Customers appreciate the feature that allows them to schedule and publish their work, saving time and enabling accurate peer reviews before implementation. This scheduling capability has been particularly useful for making changes during off-peak hours.
User-Friendly Interface: Reviewers value the straightforward user interface, ease of use, and seamless integration with other Adobe products. The platform's ability to work cohesively with various Adobe services has been highlighted as a significant advantage by many users.
We use it to build our main websites for lead generation, and that's deployed globally in I think 26 countries. We use it for our main website and the problem it addresses is consumer education and lead generation.
Pros
One of the things that it does very well is it templates the creation of websites so that we can actually deploy and incorporate regional teams to manage their own country sites. Because our industry is highly regulated, they have to know the product and be able to manage their sites to comply with legal and regulatory requirements for their specific country. So it allows us to build a branded website, deploy it globally, and then train local people who are not necessarily web developers or web users in managing the site.
Cons
I've been so impressed with the product for so many years. It's kind of hard to pinpoint a specific thing. I would say in general I'd like to see licensing for the product be more scalable. So one of the challenges that we have at our company is that we're a very small brand that's part of a larger organization. So the larger organization typically buys the licensing and so we have to go through them. And if we can't justify purchasing a license for something that would be specific to our niche because we're mainly B2C and the rest of the organization is B2B, it kind of hinders us from being able to grow because we just don't have the budget to buy the license ourselves. So we have to make a business case to our parent organization and if they don't have use for it, we don't get it. So it would be nice if we could have different tiers of licenses so that smaller organizations could maybe use partial product or based on the size of that organization or that sort of thing.
Likelihood to Recommend
I'll answer the second one because I mean, the first one I don't have an issue with. The second scenario is we oftentimes have the need to spin off very small campaign style sites or sites that generate leads but are unbranded and that sort of thing. So that's hard to do in AEM because you have to then create another organization within AEM to do that. And we're talking about sites that are maybe five to 10 pages in size. So we've been investigating Edge, but then that's a different workflow, so we'd have to train people on that. So it would be nice if there was something within the AEM structure that could allow you to do something very similar to Edge, where you make some small micro sites that are not necessarily branded, that you could still host within the platform and not have to retrain everybody on a completely different platform.
We are using Adobe Experience Manager Cloud services as a main web CMS, central DAM and as well as an Analytics platform for digital channel interactions. We are B2B manufacturing with multi languages, in several subbrands which requires different websites and marketing team to support the content creation globally but also in local countries. Hence the way Adobe Experience Manager is made can support our need to help the business to have marketing modern presence with maintening a brand corporate policies crossed our websites.
Pros
Multi site with multi languages
Release management from Dev to Prod with automation CI/CD
Performance of the website with CDN included
Cons
User access management
Admin console separated of the experience of the other applications
Way to automate the SSL certificate renewal before expiration
Likelihood to Recommend
Well suited: Performance for large corporations. Make easier for business marketing team as soon as they have a digital maturity Less appropriate: For admin maintenance and especially to manage with several Adobe solutions, different place to perform changes or setting. Difficulty to get all the setup at one place
To build consumer facing web sites and manage assets for websites. It addresses time to market faster and deploy content without deploying code. We can create renditions from the assets and use them based on various touch points. Have Adobe Experience Manager integrate with Adobe Analytics, Target, Audience Manager. Assets and pages can have taxonomy to search them faster.
Pros
Create pages for the sites and organize them
Keep content and code separate
Workflows to manage approvals
Assets management
Cons
AI Assistant
Permission based access
Dev Tools
Likelihood to Recommend
Web content management, Assets managements, workflows management, easy to deploy to cloud, cloud native architecture, Adobe admin console, Adobe IO, Adobe other solutions, Adobe developer console, content fragments, experience fragments, Java development, Java servlets, OSGi Services, Components, Core, Custom Components, Bundles, environment variables, run models, dev, stage, prod and rapid development environment.
VU
Verified User
Engineer in Information Technology (Automotive company, 10,001+ employees)
We use AEM as a platform to host two global websites marketing Immuno-diagnostic testing and instruments. The main purpose of our patient focused website is to inform and encourages patients to test and have a separate commercial website that provides product info and testing resources to labs and hcps.
Pros
Multi-site management options help in supporting multiple websites across regions
WYSIWYG authoring helps with decentralizing authoring. Page authoring can be easy (when everything is working properly).
Language management - language copies and translation workflows are easy to use
User governance and workflows
Cons
More capable core components. A lot can be achieved with feature rich atomic components.
Give authors the ability to save bundles of components that could be dragged and dropped onto the page. It's very often that I'll copy and container with multiple components within it to other pages to avoid redoing certain configurations.
Support the bulk-editor in the touch UI. This is a must-have tool for large scale content updates/migrations without dev support.
Likelihood to Recommend
I enjoy working with AEM, but requires lots of resources to maintain, and sometimes small updates turn into very large/expensive projects. Whether I recommend it would depend on the size of the organization, if they are global with multiple languages, and how necessary other Adobe integrations are.
VU
Verified User
Employee in Marketing (Biotechnology company, 10,001+ employees)
I use Adobe Experience Manager primarily as a DAM and Sites for our CRM. By utilizing AEM Assets we can provide a centralized global DAM for our organization, decreasing 3rd party reliance for assets and eliminating duplication of asset creation. Our reuse has increased efficiency and decreased cost throughout the organization.
Pros
Experience fragments for quick site builds
Folder management for organization
Unlimited storage
Cons
custom workflows tend to break when upgrading
I want greater admin permissions without requiring dev assistance
Likelihood to Recommend
Adobe Experience Manager, when you work with the entire suite, links well with other Adobe applications. If your goal is to become an Adobe house, then you have a full world of options. However, if you strictly want a DAM as part of your mar-tech stack, flat systems operate more efficiently than Adobe's foldered system.
VU
Verified User
Director in Information Technology (Pharmaceuticals company, 5001-10,000 employees)
We've had Adobe Experience Manager for years now and it's always been a great experience. However when integrated with adobe commerce there's a lot of complexities that come into play. Overall a great tool that allows other Adobe tool to seamlessly live (target, CJA etc) Just put some thought into how you implement in commerce ahead of time.
Pros
Seamlessly integrate with other Adobe tools (target, CJA)
Ability to reuse components fragments and templates
Users roles and protection
Cons
Integration and guidance for eCommerce platform when it comes to integrating with commerce
Adobe Experience Manager + Live search is a bit clunky
Likelihood to Recommend
Overall great product
VU
Verified User
Analyst in Information Technology (Automotive company, 10,001+ employees)