#1 most frequent
United States of America
48.0%12 installations of 25
What is Acquire.io?
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.
Categories & Use Cases
Media
1 / 5
Screenshot of Visitor log and Analytic report
Who Buys & Uses Acquire.io
#2 most frequent
Canada
8.0%2 installations of 25
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
8.0%2 installations of 25
Acquire is a solid partner for co-browse
Pros
- Acquire is easy to implement and integrate with websites.
- Very responsive to new development requests and support.
- Acquire is esy to use for both the customer and service agent.
Cons
- The product is stand-alone chat and co-browse, not really omni-channel.
- Workforce management features, work distribution and control, could use some improvement.
Return on Investment
- Acquire gave us chat as a service channel.
- It gave us insight and details on long-standing, but hard to prove, website concerns.
