Thoughts on EMS from someone who "lives" in this software.
Use Cases and Deployment Scope
EMS software is used by our registrar's office as well as other departments across campus. In my department, Notre Dame Studios, we use EMS to schedule services, resources, and space. It has helped us manage all of our resources in one place.
Pros
- EMS allows us to schedule our staff, equipment and rooms that are needed to complete our services.
- EMS process templates allow flexibility in scheduling among different types of users across the University.
- The book view in EMS allows the staff to view the day ahead in a glance.
Cons
- When using the calculations option in pricing, it is almost impossible to report on those amounts. We currently have to run several reports to get the details needed. It can be very tedious pulling the data together.
- When entering payments it would be ideal to allow a batch of reservations to be shown as paid, rather then entering each reservation number individually.
- When processing invoices, it would be ideal if the invoices could be emailed as a mail merge instead of one invoice at a time.
Most Important Features
- accuracy
- invoicing
- reporting
Return on Investment
- EMS has allowed us to offer different services to different clients through the process requests.
- We recently upgraded and found some options in the desktop client to be valuable.
- We have been disappointed that the web client no longer offers the configuration and various options available on the desktop client.
Other Software Used
Google Drive, Trello, Qualtrics CoreXM
