#1 most frequent
United States of America
82.6%19 installations of 23
What is Accruent Maintenance Connection?
Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.
Categories & Use Cases
Videos
Who Buys & Uses Accruent Maintenance Connection
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.7%2 installations of 23
#3 most frequent
France
4.3%1 installation of 23
Maintenance Connection Turns Maintenance Department Around
Pros
- Customer Service is Outstanding.
- Changes are made by MC through the entire network that makes suggestions.
- The software is simple to use so even the most seasoned mechanic can navigate it.
Cons
- The work schedules are fixed so floating schedules cannot be used. It is a product suggestion the community is working on.
- The Migration from our old system was not fun as the software where not compatible. Took me about three months to get everything in from transferring it to excel spread sheets.
Return on Investment
- My ROI was 30% just on machine repair costs alone.
- We went from about 250 PM's to over 2000. Our Up time went from 68% to Nearly 90% on all production lines.
- Our stock outs (Parts not in Parts Room) have dropped to 2%, usually from a new machine that had different part on it that was not the same as what we had.
- We went from Producing 10 million pounds a month to over 27 Million.
Alternatives Considered
IBM Maximo
Other Software Used
Microsoft Office 2016, Kronos Workforce Central, Concur Travel and Expense
Usability
Maintenance Connection works for the City of Orlando
Pros
- Manages work flows easily and efficient.
- Provides history of an asset for anyone anytime.
- Helps us budget for projects and understand the full cost of our assets.
- Automates assignments to labor that is available.
- Automates our inventory for restocking.
Cons
- Notifications for mobile clients.
- Custom reports for government standardized forms.
- Would like to see 3D models importable to assets.
Return on Investment
- It has released time for employees to pursue the work and less time documenting.
- We have identified assets not being maintained.
- It reduces the time to figure out what is wrong and where it is.
Other Software Used
Workday Business Process Framework, Microsoft 365 Business, Microsoft SQL Server
Maintenance Connection is a connection you want to make.
Pros
- Product Performance - Maintenance Connection strives to keep the system running as smoothly as possible to end users. This includes great communication when system updates and/or changes are to take place.
- System Support Team/Training - Maintenance Connection has a web sight, called MC User Connect, specifically set up for end users in mind. This web platform offers product suggestions to be made and votes on, training aids with videos for users to expand their knowledge of the system and a customer support ticket system were end users can ask questions and get answers in a very timely manner.
- Customer Care - Maintenance Connection holds a User Conference called Check Point that is designed to link customers together with similar business roles to share best practices and lessons learned.
Cons
- No improvements at this time.
Return on Investment
- Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
- Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Other Software Used
Smartsheet, Dropbox Business, FoxitPhantom PDF