What is Acarda Outbound?
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.
Categories & Use Cases
Top Performing Features
Agent dashboard
Enables agents to track and view their individual and team performance.
Category average: 8.4
Recording
Record conversations to improve service quality by evaluating agent-customer interactions.
Category average: 9
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2
Areas for Improvement
Click-to-call (CTC)
Allows one-click calling for agents.
Category average: 8.7
Historical reporting
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
Category average: 8.5