#1 most frequent
United States of America
87.9%269 installations of 306
What is 7shifts?
7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
Categories & Use Cases
Product Demos
Who Buys & Uses 7shifts
#2 most frequent
Canada
7.5%23 installations of 306
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
1.6%5 installations of 306
7 Stars for 7Shifts !
Pros
- Lightweight, intuitive and pleasant user interface makes it a useful, reliable and enjoyable tool for all management and staff to use
- Reliable and effective customer support to help address questions and issues that come up
- Self-service onboard and implementation makes it easy to get platform set up at our multiple restaurant locations
- Constantly innovating and responding to our evolving and complex needs
- Effective and well-developed 3rd party integrations with POS (Toast) and HR/payroll solutions (ADP)
Cons
- Greater training resource and documentation portal to expand labor management and staff training functionality
- Ability to generate and request, submit forms as part of broadening capabilities with HR
- More sales and labor analytics on the mobile app (vs. just on website)
Return on Investment
- Simplify and streamline weekly payroll process by reducing the amount of time spent by managers to approve time punches.
- Real-time visibility into revenue and labor cost enables our management teams to stay within labor cost targets.
- Much better priced and more effective labor management platform relative to others on the market.
Alternatives Considered
HotSchedules and ScheduleFly
Other Software Used
Toast Point of Sale, Restaurant365, ADP Workforce Now
Affordable & Functional
Pros
- Easy of scheduling: allows setup templates
- Communication with staff: an employee directly or my department
- Affordable: offers a lot of functions without being overly priced
Cons
- iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
- When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule
Return on Investment
- Doing the schedule from the iPhone app is not as simple as the desktop or iPad platform. I'd like to see it more streamlined.
Alternatives Considered
HotSchedules
Other Software Used
TouchBistro, Toast, Dropbox
7Shifts has improved our business!
Pros
- Easy to use app interface, even for our non-techy staff.
- Communication tools, like the messaging center.
Cons
- When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
- When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
Return on Investment
- 7Shifts has helped to reduce turnover, due to being able to hold staff more accountable.
- It has also reduced HR costs due to some of the functionality (marking no shows, sick, being able to keep track), referencing past schedules, and keeping track of sent communication.
Alternatives Considered
When I Work
Other Software Used
TouchBistro, Microsoft 365 Business, ShopKeep
7shifts makes restaurant life less chaotic!
Pros
- Shift swaps/giveaways.
- Communication tools.
Cons
- Submitting time off requests and availability could be a little more user-friendly. It works just fine as is, but is easy to make mistakes when entering dates.
Return on Investment
- I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.
Other Software Used
Digium Switchvox, SalesLoft
7shifts keeps communication easy!
Pros
- Staff can easily access fellow team members' contact info (phone & email).
- Staff can easily enter availability or time off.
- Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
- Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
Cons
- Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
- Would be nice to add photos to post.
Return on Investment
- Streamlined communication for faster action when needed (fix broken items, etc).
- Supports quality of life for staff as schedules are easily posted and viewed.
- Supports quality of life for managers with a managers-only forum to communicate staff issues and handle in a timely manner from shift to shift.
Alternatives Considered
Slack
