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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Zyprr Inc

    Score5 out of 10
    Small Businesses (1-50 employees)
    Zyprr is a customizable mid-market business process platform that is SaaS based and fully integrates all customer touch-points, thus giving users a 360 degree view of their customers. The vendor says that by using Zyprr businesses can manage the entire lifecycle of their customers including marketing, lead nurturing, customer relationship management (CRM), communication and team activities, progress tracking, analytics, document collaboration, service and help desk, and order…

    $15

    Monthly Plan/user

    Pricing
    Zoho CRMZyprr Inc
    Editions & Modules
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    STANDARD
    $15
    Monthly Plan/user
    PRO
    $30
    Monthly Plan/user
    PREMIUM
    $50
    Monthly Plan/user
    Offerings
    Pricing Offerings
    Zoho CRMZyprr Inc
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$14 /user/monthNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Zoho CRMZyprr Inc
    Considered Both Products
    Zoho
    No answer on this topic
    Zyprr
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    226 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    228 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    232 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    185 Answers
    No answers on this topic
    Implementation went as expected
    87%
    Implementation went as expected
    180 Answers
    No answers on this topic
    Features
    Zoho CRMZyprr Inc
    Sales Force Automation
    Comparison of Sales Force Automation features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.5
    288 Ratings
    10% above category average
    Zyprr Inc
    -
    Ratings
    Customer data management / contact management8.5279 Ratings00 Ratings
    Workflow management8.3266 Ratings00 Ratings
    Territory management8.7196 Ratings00 Ratings
    Opportunity management8.7253 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.8248 Ratings00 Ratings
    Contract management8.7203 Ratings00 Ratings
    Quote & order management8.1203 Ratings00 Ratings
    Interaction tracking8.1249 Ratings00 Ratings
    Channel / partner relationship management8.4192 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.3
    221 Ratings
    10% above category average
    Zyprr Inc
    -
    Ratings
    Case management8.5213 Ratings00 Ratings
    Call center management8.1172 Ratings00 Ratings
    Help desk management8.5189 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.5
    266 Ratings
    11% above category average
    Zyprr Inc
    -
    Ratings
    Lead management8.6261 Ratings00 Ratings
    Email marketing8.5219 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.4
    263 Ratings
    10% above category average
    Zyprr Inc
    -
    Ratings
    Task management8.5248 Ratings00 Ratings
    Billing and invoicing management8.3180 Ratings00 Ratings
    Reporting8.5242 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.5
    258 Ratings
    12% above category average
    Zyprr Inc
    -
    Ratings
    Forecasting8.5216 Ratings00 Ratings
    Pipeline visualization8.4235 Ratings00 Ratings
    Customizable reports8.6249 Ratings00 Ratings
    Customization
    Comparison of Customization features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.3
    277 Ratings
    10% above category average
    Zyprr Inc
    -
    Ratings
    Custom fields8.4275 Ratings00 Ratings
    Custom objects8.2222 Ratings00 Ratings
    Scripting environment8.3178 Ratings00 Ratings
    API for custom integration8.4203 Ratings00 Ratings
    Security
    Comparison of Security features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.4
    266 Ratings
    1% above category average
    Zyprr Inc
    -
    Ratings
    Single sign-on capability8.4231 Ratings00 Ratings
    Role-based user permissions8.4261 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.3
    165 Ratings
    12% above category average
    Zyprr Inc
    -
    Ratings
    Social data8.3164 Ratings00 Ratings
    Social engagement8.3156 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.7
    210 Ratings
    17% above category average
    Zyprr Inc
    -
    Ratings
    Marketing automation8.7207 Ratings00 Ratings
    Compensation management8.6138 Ratings00 Ratings
    Platform
    Comparison of Platform features of Zoho CRM and Zyprr Inc
    Feature
    Zoho CRM
    8.6
    230 Ratings
    16% above category average
    Zyprr Inc
    -
    Ratings
    Mobile access8.6230 Ratings00 Ratings
    User Ratings
    Zoho CRMZyprr Inc
    Likelihood to Recommend
    8.6
    (312 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.6
    (42 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (172 ratings)
    -
    (0 ratings)
    Availability
    8.8
    (7 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    6.1
    (69 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    5.6
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.6
    (16 ratings)
    -
    (0 ratings)
    Configurability
    5.1
    (114 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (21 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.7
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.3
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.7
    (13 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (13 ratings)
    -
    (0 ratings)
    User Testimonials
    Zoho CRMZyprr Inc
    Likelihood to Recommend
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Pros
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Cons
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Likelihood to Renew
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Usability
    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Reliability and Availability
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Performance
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
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    Zyprr
    No answers on this topic
    Support Rating
    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
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    Zyprr
    No answers on this topic
    In-Person Training
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
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    Zyprr
    No answers on this topic
    Online Training
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Implementation Rating
    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
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    Zyprr
    No answers on this topic
    Alternatives Considered
    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Contract Terms and Pricing Model
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Zyprr
    No answers on this topic
    Scalability
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
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    Zyprr
    No answers on this topic
    Professional Services
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    Return on Investment
    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
    Read full review
    Zyprr
    No answers on this topic
    ScreenShots

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.

    Zyprr Inc Screenshots

    Screenshot of Measure and track performance of your team and individual support agents using built in reports and analyticsScreenshot of Easily manage all your contacts, accounts, leads, sales pipeline, forecast and customer activities in one place.Screenshot of Integrate with multiple email systems, post comments, get notifications, sync calendars and activities, all in one platform.Screenshot of Create Sales Order or Invoice with a single click from the Sales QuoteScreenshot of Streamline organization-wide procurement and fulfilment processes with an efficient order management system.