Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
$69
per month per user
Pricing
Zoom Contact Center
Editions & Modules
Essentials
$69
per month per user
Premium
$99
per month per user
Elite
$149
per month per user
Offerings
Pricing Offerings
Zoom Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Features
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Zoom Contact Center
7.5
Ratings
10% below category average
Agent dashboard
7.70 Ratings
Validate callers
7.10 Ratings
Outbound response
7.80 Ratings
Call forwarding
7.00 Ratings
Click-to-call (CTC)
7.90 Ratings
Warm transfer
8.40 Ratings
Predictive dialing
7.40 Ratings
Interactive voice response
8.30 Ratings
REST APIs
6.90 Ratings
Call scripts
7.20 Ratings
Call tracking
7.30 Ratings
Multichannel integration
8.20 Ratings
CRM software integration
6.80 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Perfect for companies that have agents all over the place, e.g., different offices or WFH. Also good for companies that aren't big enough to have a "phone guy" as this platform allows IT to do the phone work as it doesn't require esoteric knowledge like other phone systems.
Customer service - Whether for sales, setup, or technical assistant, their team is always patient, informed, and helpful.
Cutting Edge - Every month there are a plethora of new or enhanced features that are well thought, tested, and ready for implementing.
Stability - Our uptime is important to our clients. As a 24/7 365 day/year contact center, having confidence that Zoom's systems are up and running means our clients have trust in our abilities to service their calls.
First and foremost for our results, the omnichannel approach and ease of use on the internal side (agents, supervisors and administrators) have made adoption very simple, we have managed to reduce response times (SLA) and internal communication has become very fluid. We get good feedback from our clients for having implemented ZCC in the company to serve them.
Microsoft Teams was very difficult. Many third-party providers didn't understand the integration and capabilities of the systems. The Teams app is very clunky, and you can get very different capabilities and compatibility when using it between Mac and PC environments. Zoom had a local team that could help with the transition directly, which is very valuable
