SparkPost (discontinued) vs. Zoho Zeptomail

SparkPost is great for automated sending of transactional emails. It appears to be designed for developers—it does not allow the creation and sending of emails from within the SparkPost user interface. If you're building a software system that needs to send emails, SparkPost is a great choice, but it is not a CRM.

Incentivized

• Email Deliverability
• Last 10 day insights for reporting on email system health
• Individually viewing users on the suppression list and quickly take off or put back on.
• API

Incentivized

• A horrifying about-face on pricing after guaranteeing a lifetime rate.
• A steep drop in customer care and customer service quality.
• Increased prices compared to competitors.
• Clumsy email templating system.
• Lack of integration with other messaging systems.

Incentivized

Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change

Incentivized

I'd say SparkPost is probably the worst option of the three email API products I've used. It has the worst customer service, the fewest features, and costs significantly more than SendGrid, even though SendGrid lets you integrate all of Twilio's other features into a broader set of communications media. In addition, the API and documentation were easy enough to use and integrate, but the templating system has also caused a lot of headaches for us.

Incentivized

• We used at the first time the free version which worked awesome.
• We didn't have to spend our time writing all the features that SparkPost has included.
• The dashboard give us all the information that we need to know regarding the status of the emails that have been sent from the app

Incentivized