Mailchimp Transactional Email (Mandrill) vs. Zoho Zeptomail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mailchimp Transactional Email (Mandrill)
Score 7.8 out of 10
N/A
Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.
$0
per month
Zoho Zeptomail
Score 10.0 out of 10
N/A
ZeptoMail is a transactional email sending service. Transactional emails acknowledge a transaction between a business and its customers. For example, OTP emails, order confirmation emails, password reset emails etc. With an undivided focus on sending transactional email, ZeptoMail is designed to maintain a strong sender reputation, which ensures high deliverability and good inbox placement for transactional emails. Applications and sites can be configured with ZeptoMail using…N/A
Pricing
Mailchimp Transactional Email (Mandrill)Zoho Zeptomail
Editions & Modules
Free
$0
per month
Essentials
$13
per month
Standard
$20
per month
Premium
$350
per month
No answers on this topic
Offerings
Pricing Offerings
Mailchimp Transactional Email (Mandrill)Zoho Zeptomail
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mailchimp Transactional Email (Mandrill)Zoho Zeptomail
User Ratings
Mailchimp Transactional Email (Mandrill)Zoho Zeptomail
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
6.7
(0 ratings)
-
(0 ratings)
User Testimonials
Mailchimp Transactional Email (Mandrill)Zoho Zeptomail
Likelihood to Recommend
Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
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Pros
  • Enables transactional email sending via MailChimp which opens up a ton of communication opportunities via Order Confirmation, Cart Recovery, or other transactional emails.
  • Monitors sub-accounts send reputation and notifies of high bounce/rejection rates.
  • Has a very friendly, usable UI and enables smaller companies to dedicate resources to transactional emails without as much setup work as other transactional platforms.
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Cons
  • Our system adds a notification when a donor has opened an email; however, we've found inconsistencies with the system where a donor may have opened an email, but Mandrill hasn't sent that notification to our app.
  • For the scenario above, when we've reached out to their support, the response has been that it is what it is. I'd like to see the supports take be focusing on improving the platform rather than saying it is what it is.
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Usability
It did the job for us and we were happy with the delivery rates of the email, analytics and customisation available while integrating it within our platform.
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Support Rating
We haven't had to use support. The platform uptime is pretty much 100%, and any time we've had an issue, the staff has responded quickly, but honestly, the last time we had to contact Mandrill's support was probably well over a year ago. Once you're up and running, it works.
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Alternatives Considered
Sendgrid offers a lot of the same features as Mandrill, but goes a lot further in helping you achieve maximum deliverability for your e-mails. They have a respectable free tier for sending as well as receiving emails, and their paid tiers are very reasonably priced. I don't have as much experience with Mailgun, but they were acquired some-time ago by Rackspace and Rackspace has a reputation for buying companies and not investing additional resources into them. So, at the time of evaluation (a few years ago) their feature sophistication was lagging behind Mandrill and Sengrid.
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Return on Investment
  • Mandrill ensured high deliverability for messages sent to marketing leads in our customer funnel. This was incredibly important for making sure we captured leads early and often.
  • Mandrill was a solid and efficient way to send transactional notification messages to customers using our web-based payment system. With online payments, quick response is key, and Mandrill absolutely delivered.
  • Mandrill messages meant that our internal team always received notifications about leads, new sales, or problems with our systems in a timely manner. As a small startup, moving quickly was essential and we couldn't afford to miss a beat. Mandrill made sure we didn't.
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ScreenShots

Zoho Zeptomail Screenshots

Screenshot of Dashboard: Account overview in a single placeScreenshot of Domains: Add, verify and manage domains from one placeScreenshot of Email tracking: Track recipient activity on your emailsScreenshot of Export logs: Download your email logs as a ZIP fileScreenshot of Notification settings: Configure custom notifications for credit expiryScreenshot of Reports: Generate and view comprehensive reports