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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft 365

    Score8.7 out of 10
    N/AMicrosoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

    $5

    Per User Per Month

    Zoho Mail

    Score9.3 out of 10
    N/AZoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

    $1

    per user/per month

    Pricing
    Microsoft 365Zoho Mail
    Editions & Modules
    Business Basic
    $5.00
    Per User Per Month
    Individual
    $5.84
    *Per Month
    Business - Apps
    $8.25
    Per User Per Month
    Enterprise - F3
    $10.00
    Per User Per Month
    Business Standard
    $12.50
    Per User Per Month
    Business Premium
    $20.00
    Per User Per Month
    Enterprise - E3
    $32.00
    Per User Per Month
    Enterprise - E5
    $57.00
    Per User Per Month
    Mail Lite
    $1
    per user/per month
    Workplace
    $3
    per user/per month
    Mail Premium
    $4
    per user/per month
    Offerings
    Pricing Offerings
    Microsoft 365Zoho Mail
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*When billed annually.—
    More Pricing Information
    Community Pulse
    Microsoft 365Zoho Mail
    Considered Both Products
    Microsoft
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    178 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    163 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    181 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    121 Answers
    60%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    128 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Microsoft 365Zoho Mail
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Microsoft 365 and Zoho Mail
    Feature
    Microsoft 365
    -
    Ratings
    Zoho Mail
    8.1
    5 Ratings
    3% below category average
    Anti-malware00 Ratings8.25 Ratings
    Customizability00 Ratings8.35 Ratings
    Data Loss Protection00 Ratings8.04 Ratings
    Threat Detection00 Ratings8.04 Ratings
    Sandboxing00 Ratings6.53 Ratings
    End-to-End Encryption00 Ratings8.35 Ratings
    Management Tools00 Ratings9.05 Ratings
    Best Alternatives
    Microsoft 365Zoho Mail
    Small Businesses
    Google Workspace
    Score9.1 out of 10
    Barracuda Email Protection
    Score10 out of 10
    Medium-sized Companies
    Google Workspace
    Score9.1 out of 10
    Avanan
    Score9.4 out of 10
    Enterprises
    Microsoft 365 Business Premium
    Score8.8 out of 10
    Avanan
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft 365Zoho Mail
    Likelihood to Recommend
    7.8
    (240 ratings)
    6.5
    (5 ratings)
    Likelihood to Renew
    9.5
    (6 ratings)
    -
    (0 ratings)
    Usability
    7.2
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (54 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft 365Zoho Mail
    Likelihood to Recommend
    Microsoft
    Office everyday things since time immemorial. It's hard for Google Suite or any other to compete with Microsoft. They have everything, and it all works great, with incredible tools and capabilities. The new integrations work seamlessly most of the time, such as embedding a Power BI in a PPT. Expecting too much AI, like note taking, or LLM-based PPT, is not available in my tier at least, so depending on the budget, you won't get all you may expect from an AI leader. For diagramming and process maps, you're better off with other tools like those above.
    Incentivized
    Read full review
    Zoho
    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Incentivized
    Read full review
    Pros
    Microsoft
    • It allows us to keep our email organized. I like the fact that I can create folders in Outlook, and they replicate on my mail server.
    • Excellent for drafting and saving those documents as PDFs without needing PDF editing software.
    • Spreadsheets - what more is there to say?
    Read full review
    Zoho
    • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
    • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Microsoft 365 really needs to work on protection part. In complex environment it is not reliable as compared to its competitors like Proofpoint. There are many instances where it fails to perform effectively.
    • In SharePoint Online the versioning feature of the document needs to be improved by Microsoft. Sometimes when we have to roll back to the previous version it does not work as expected.
    • In Teams messaging and app permission policies can be improved. There are some settings where we have to add a lot of things manually.
    Read full review
    Zoho
    • It does allow for notifications for various things, but I am not sure where to turn them all off
    • It only counts to 9 the unread email alert, then says 9+
    • Overall I don't think there is much they need to work on.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Microsoft
    It being the default office suite means it's user experience and idioms are things that everyone is generally very used to and fluent with.
    The sharing is relatively simple, being directly hooked into Entra AD, and expiry being a first class concern.
    It's usability decreases at scale, with multiple people simultaneously making edits can make documents unusable.
    Read full review
    Zoho
    It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
    Incentivized
    Read full review
    Zoho
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    Everything works and I use it all the time.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Microsoft
    Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills.
    Read full review
    Zoho
    Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
    Read full review
    Return on Investment
    Microsoft
    • It has helped keep the high-energy culture my company has since it allows easy communication and calls.
    • Positively impacts responses from clients, since we can see how many times they have been contacted. (the more someone is contacted, the less likely they are to respond. Microsoft helps make sure we all know who and who not to contact)
    • positively impacts my ability to focus, since you can mute notifications. Since I look at my computer all day, it is helpful to lock in and not get distracted by the many emails I receive a day. You can also change preferences, so emails with high urgency are still seen.
    Read full review
    Zoho
    • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
    • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
    • Allows you to manage and store internal and external communications
    Incentivized
    Read full review
    ScreenShots

    Zoho Mail Screenshots

    Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat