Microsoft Dynamics 365 Field Service (FieldOne) vs. Zoho FSM

Microsoft Dynamics 365 Field Service (FieldOne)

Zoho FSM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Field Service (FieldOne)	Score10 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user
Zoho FSM	N/A	N/A	Zoho FSM is field service management software that streamlines organizations' field operations and elevates their customer service.	$30 per month for 60 appointments per month

Pricing

Microsoft Dynamics 365 Field Service (FieldOne)

Zoho FSM

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

Free: $0
for 30 appointments
Standard: starting at $25
per month, billed annually for 60 appointments
Professional: starting at $35
per month, billed annually for 60 appointments

Pricing Offerings
Microsoft Dynamics 365 Field Service (FieldOne)	Zoho FSM
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

Zoho FSM follows an appointment-based pricing plan. Organizations can choose the pricing slabs on the Standard or Professional plans based on their requirements

Best Alternatives
	Microsoft Dynamics 365 Field Service (FieldOne)	Zoho FSM
Small Businesses	Kickserv Score9.3 out of 10	Kickserv Score9.3 out of 10
Medium-sized Companies	No answers on this topic	No answers on this topic
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Field Service (FieldOne)	Zoho FSM
Likelihood to Recommend	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Microsoft Dynamics 365 Field Service (FieldOne)	Zoho FSM
Likelihood to Recommend	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Read full review	Zoho No answers on this topic
Pros	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Read full review	Zoho No answers on this topic
Cons	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Read full review	Zoho No answers on this topic
Return on Investment	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Read full review	Zoho No answers on this topic
ScreenShots		Zoho FSM Screenshots

Microsoft Dynamics 365 Field Service (FieldOne) vs. Zoho FSM

Microsoft Dynamics 365 Field Service (FieldOne)

Zoho FSM

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