Zenhub is incredible for the below areas: Burndown Charts, Release Reports, Velocity Tracking, Control Points Charts, Cumulative Flow Diagrams And if there is a bottleneck in your workflow, ZenHub identifies it. The most important aspect is serving as a collaboration tool for areas that are impeding implementation projects. For example when working with non-standard ERPs and having to document ERP integrations this tool is very helpful
ZenHub continually adds to its reporting suite-- that truly allows you to track forward motion and see what issues may be the cause of any delays.
Both our technical and non-technical staff can understand and use the functionality.
We like the flexibility of being able to provide labels to our stories that can be customized to the way our company does things--- such as knowing if an epic is part of a module or a stream.
We also like the flexibility of the number and labeling of the pipelines--- again, very adaptable to our organization.
The filtering is very useful--- with and/or conditions, and allows people on different projects, doing different functions, an easy way to view what is important to them.
Sometimes, updates to a GitHub project can get lost if they're made through ZenHub. You do need to open the GitHub project occasionally, as you don't have exactly the same ability to modify issues and milestones from within ZenHub.
It's great to be able to see your projects from within ZenHub, but sometimes you'll need to check in on the GitHub project itself, as well.
I've run into some problems with updates getting lost on occasion. I think this happens when you do the update from within ZenHub instead of from GitHub itself. I also don't have quite as much control over my issues or milestones from within ZenHub.
Once it's up and running it's easy to use. It needs a little consideration to get set up perfectly for your own needs, but that is the same for any feature-rich software.
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Way better than competition if you use github because it seamlessly integrates without doing anything. You don't need to duplicate your issues, etc. As long as your devs already use github and github issues this will be a no brainer and simple to implement. With JIRA or Trello we were doing everything twice, things got dropped, etc.
