Vtiger vs. YetiForce CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vtiger
Score 8.2 out of 10
N/A
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.
$28
per month per user
YetiForce CRM
Score 9.0 out of 10
N/A
YetiForce is an open source CRM software. It is a multichannel system that can be tailored to meet the needs of a company. It is equipped with over 100 user modules and 100 admin tools, however, it can also be integrated with third-party libraries to become an even more comprehensive solution, according to the vendor. YetiForce aims to be a free alternative to common paid CRM systems. YetiForce CRM is free to download, use and modify for an unlimited number of users. The software…N/A
Pricing
VtigerYetiForce CRM
Editions & Modules
One Professional - Single App
$28
per month per user
One Professional - Standard
$42
per month per user
One Enterprise - Single App
$42
per month per user
One Enterprise - Standard
$58
per month per user
YetiForce CRM
Free
Offerings
Pricing Offerings
VtigerYetiForce CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$10 / user / monthNo setup fee
Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.YetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.
More Pricing Information
Community Pulse
VtigerYetiForce CRM
Features
VtigerYetiForce CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Vtiger
10.0
Ratings
26% above category average
YetiForce CRM
8.6
Ratings
11% above category average
Customer data management / contact management10.00 Ratings9.00 Ratings
Workflow management10.00 Ratings9.00 Ratings
Opportunity management10.00 Ratings9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.00 Ratings8.00 Ratings
Contract management10.00 Ratings9.00 Ratings
Quote & order management10.00 Ratings8.00 Ratings
Interaction tracking10.00 Ratings8.00 Ratings
Territory management00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Vtiger
9.5
Ratings
23% above category average
YetiForce CRM
8.0
Ratings
6% above category average
Case management10.00 Ratings8.00 Ratings
Help desk management9.00 Ratings8.00 Ratings
Call center management00 Ratings8.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Vtiger
10.0
Ratings
27% above category average
YetiForce CRM
7.5
Ratings
1% below category average
Lead management10.00 Ratings8.00 Ratings
Email marketing10.00 Ratings7.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Vtiger
10.0
Ratings
27% above category average
YetiForce CRM
8.0
Ratings
5% above category average
Task management10.00 Ratings9.00 Ratings
Billing and invoicing management10.00 Ratings7.00 Ratings
Reporting10.00 Ratings8.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Vtiger
9.7
Ratings
25% above category average
YetiForce CRM
7.7
Ratings
2% above category average
Forecasting10.00 Ratings8.00 Ratings
Pipeline visualization10.00 Ratings7.00 Ratings
Customizable reports9.00 Ratings8.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Vtiger
9.3
Ratings
21% above category average
YetiForce CRM
9.0
Ratings
18% above category average
Custom fields9.00 Ratings10.00 Ratings
Custom objects10.00 Ratings10.00 Ratings
API for custom integration9.00 Ratings8.00 Ratings
Scripting environment00 Ratings8.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Vtiger
10.0
Ratings
31% above category average
YetiForce CRM
8.0
Ratings
9% above category average
Social engagement10.00 Ratings00 Ratings
Social data00 Ratings8.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Vtiger
5.0
Ratings
38% below category average
YetiForce CRM
8.0
Ratings
9% above category average
Mobile access5.00 Ratings8.00 Ratings
Security
Comparison of Security features of Product A and Product B
Vtiger
9.0
Ratings
8% above category average
YetiForce CRM
7.5
Ratings
10% below category average
Role-based user permissions9.00 Ratings8.00 Ratings
Single sign-on capability00 Ratings7.00 Ratings
User Ratings
VtigerYetiForce CRM
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
VtigerYetiForce CRM
Likelihood to Recommend
Vtiger has evolved in the interfaces design. You can access all required data from one screen, similar to a control data. You have also sales and support dashboards predefined, but you can create your own. As less appropriate the templates design, it has not evolved from old versions of Vtiger.
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YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
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Pros
  • I love reporting. I can build a custom report using all or any of the dimensions of my choice. This is great when other programs often limit this ability.
  • I like that is a source of truth across the organization. We can all go in and see the same thing.
  • This also works for communication with our teams in other countries. We are a global organization.
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  • Detailed customization
  • Stability and speed
  • Customer support
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Cons
  • Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported.
  • Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available.
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  • Lack of documentation
  • No auto updates
  • Server requirements
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Usability
In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing.
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No answers on this topic
Support Rating
there is not much problem in using CRM. There were times it was lagging or bugging, but later on it will be fixed and I can use it again.
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No answers on this topic
Alternatives Considered
The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making the switch to vTiger
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The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
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Return on Investment
  • I managed to increase my production by 20% each month.
  • We increased the number of new clients each year.
  • Clients were satisfied by our support team.
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  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
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ScreenShots

Vtiger Screenshots

Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger

YetiForce CRM Screenshots

Screenshot of DashboardScreenshot of MapScreenshot of MultiImageScreenshot of Screenshot of Screenshot of Notifications