Richpanel vs. eDesk

Richpanel

eDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Richpanel	Score 0.0 out of 10	N/A	Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen.	$29 per month per user
eDesk	Score 10.0 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

Richpanel

eDesk

Editions & Modules

Help Desk - Starter: $29
per month per user
Help Desk - Regular: $49
per month per user
Help Desk - Pro: $99
per month per user
Self-Service Portal - Starter: $100
per month Up to 1,000 orders per month
Self-Service Portal - Regular: $300
per month Up to 3,500 orders per month
Self-Service Portal - Pro: $600
per month Up to 10,000 orders per month
Help Desk - Enterprise: Custom Pricing
Self-Service Portal - Enterprise: Custom Pricing

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Offerings

Pricing Offerings
Richpanel	eDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

These are yearly plans paid monthly for using eDesk. Month to month plans are available

More Pricing Information

Community Pulse
	Richpanel	eDesk

Features

Richpanel

eDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Richpanel - Ratings	eDesk 10.0 1 Ratings 22% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Richpanel - Ratings	eDesk 10.0 1 Ratings 24% above category average
External knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Richpanel - Ratings	eDesk 8.5 1 Ratings 9% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	Richpanel	eDesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.0 out of 10	SysAid Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Richpanel	eDesk
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Richpanel	eDesk
Likelihood to Recommend	Richpanel No answers on this topic	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized ES Erika Snow Marketing Manager Read full review
Pros	Richpanel No answers on this topic	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized ES Erika Snow Marketing Manager Read full review
Cons	Richpanel No answers on this topic	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized ES Erika Snow Marketing Manager Read full review
Alternatives Considered	Richpanel No answers on this topic	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized ES Erika Snow Marketing Manager Read full review
Return on Investment	Richpanel No answers on this topic	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized ES Erika Snow Marketing Manager Read full review
ScreenShots		eDesk Screenshots