Salesforce Maps vs. Xactly AlignStar

Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.

Incentivized

If you have reps and need territories assigned geographically then AlignStar is a great option. While we do not have reps in the field, I can see how powerful it can be in aligning territories not only based on estimated revenue or some other metric but also with rep location and driving in mind.

Incentivized

• Drilling down from the map point, to account/work order/opportunity.

Incentivized

• Detailed label options by ZIP code. I know the immediate impact of moving a single ZIP code.
• Territory Optimizer. If we are having trouble figuring out the correct configuration for a particular area, its helpful to see what the program suggests. It may come up with something we hadn't thought of yet.
• Custom layers. I am able to mark the previous territory boundaries, so if we want to undo a change, I know exactly where we started from.

Incentivized

• They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
• The crossover with accounts and contacts are hard to map.
• The window sizes when navigating the maps are difficult to work with.

Incentivized

• User interface is more akin to a 1990s product
• Difficulty when needed to base territories on more than 1 criteria
• Crystal Reporting is not flexible

Incentivized

Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort

Incentivized

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Incentivized

Unknown other products out there. Was led to Maps by our SF rep. I made the mistake of trusting a salesperson for solutions. SF reps are pushed to sell the going product, not actually HELP their clients.

Incentivized

Javelin is another tool that we have used to assist us with territory alignment. Great tool. AlignStar is on par with Javelin.

Incentivized

• Increased efficiency
• Reduced labor time
• Improved visibility

Incentivized

• It allows us to make updates to territories as needed.
• Generation of maps is extremely useful for our organization as we use several.
• Integration with the desktop app to Salesforce would greatly reduce my workload and time to update territories.

Incentivized