WooCommerce Subscriptions vs. Zoho Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
WooCommerce Subscriptions
Score 7.9 out of 10
N/A
WooCommerce Subscriptions is a premium extension for WooCommerce which supports recurring payments and subscription-based services and products.N/A
Zoho Billing
Score 8.6 out of 10
N/A
Zoho Billing (formerly Zoho Subscriptions) is a one stop recurring billing and subscription management solution. Zoho Billing automates the entire recurring billing process and takes users to the market in few minutes. This solution enables users to: Create subscription billing pricing plans, add coupons and add-ons to suit their business needs. Run in-depth subscription metrics and assess the health of their business in no time. Zoho Subscriptions is…
$20
per month per organization
Pricing
WooCommerce SubscriptionsZoho Billing
Editions & Modules
No answers on this topic
Standard
$20
per month per organization
Professional
$50
per month per organization
Premium
$100
per month per organization
Elite
$300
per month per organization
Offerings
Pricing Offerings
WooCommerce SubscriptionsZoho Billing
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$49 per month
Additional Details25% discount available for annual plans and pricing.
More Pricing Information
Community Pulse
WooCommerce SubscriptionsZoho Billing
Best Alternatives
WooCommerce SubscriptionsZoho Billing
Small Businesses
2Checkout from Verifone
2Checkout from Verifone
Score 8.6 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.9 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
WooCommerce SubscriptionsZoho Billing
Likelihood to Recommend
7.7
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
WooCommerce SubscriptionsZoho Billing
Likelihood to Recommend
WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
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We moved from Quickbooks and integrated Zoho Subscriptions fairly easily. I believe this software is well suited for companies who find a need to manage many recurring or service add-on subscriptions. The payment portal is super easy to use and it is very easy to train others to use it fully.
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Pros
  • Ease of ability for customers to purchase a product and choose their re-occurring timelines.
  • Well laid out admin UI to manage orders
  • Fair amount of customizable options within the plugin to suit varying needs
  • Updating the plugin is quick and painless
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  • Simple interface to use and set up.
  • Billing reminder emails prior to and upon billing.
  • Notifications to billing team members and customers.
  • Automated recurring billing.
  • Simple reports.
  • Easy to manage customer database, credit card info, etc.
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Cons
  • Better syncing to ActiveCampaign for renewal reminders
  • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
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  • You need other Zoho tools like CRM and Books or Inventory.
  • When changing an email in Subscriptions it changes it in the Zoho CRM.
  • No notification of a failed payment.
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Likelihood to Renew
We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
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No answers on this topic
Usability
I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
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No answers on this topic
Support Rating
The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
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No answers on this topic
Implementation Rating
It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
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No answers on this topic
Alternatives Considered
WooCommerce Subscriptions is more robust than Cratejoy in every way but Cratejoy is a prepackaged solution that you don't have to build. If you have the time and patience, WooCommerce Subscriptions is the much better way to go because you would be cutting out the extremely high fees that Cratejoy charges per transaction in their marketplace and you would be setting yourself up for growth in the future as you continue to develop your own store.
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Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
Thryv is [an] all in one [package] for both one time and recurring payments, which I prefer over Zoho [Subscriptions], without having to create new client files in each system; [Thryv] [...] also has notification options which is a time saver. Thryv can also send test email review requests after a trigger or an [invoice] has been paid, whereas you would have to create an API integration with another service to do so in Zoho [Subscriptions]. Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
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Return on Investment
  • We were able to create a low-price recurring revenue offer
  • Additional recurring revenue totalled 5 figures a year from a fairly simple membership subscription in our case
  • Our admin team already know how to use WooCommerce Subscriptions so adding this in didn't require any extra resources
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  • We no longer worry about missing payments or tracking the rental program.
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ScreenShots

Zoho Billing Screenshots

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