TrustRadius

Clarabridge (discontinued) vs. Wonderflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 10.0 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Wonderflow
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Millions of product reviews are written every day. Wonderflow is presented as a simple AI-based solution to analyze them and turn this extremely vast stream of customer feedback into impactful actions. Wonderflow's AI analyzes the Voice of Customers from all over the world, both from buyers and competitors. The Natural Language Processing (NLP) technology then provides users with insights, not complicated procedures. **Wonderflow is tailored to consumer electronics,…N/A
Pricing
Clarabridge (discontinued)Wonderflow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)Wonderflow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
User Ratings
Clarabridge (discontinued)Wonderflow
Likelihood to Recommend
5.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
Clarabridge (discontinued)Wonderflow
Likelihood to Recommend
Call centers with heavy volumes can really benefit from Clarabridge.
Gino Abbate III, MBA | TrustRadius Reviewer
Gino Abbate III, MBA
Digital Marketing Analyst
Read full review
No answers on this topic
Pros
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
Brandon Johnson | TrustRadius Reviewer
Brandon Johnson
Human Resources Information System Analyst II
Read full review
No answers on this topic
Cons
  • User interface could be more intuitive.
Gino Abbate III, MBA | TrustRadius Reviewer
Gino Abbate III, MBA
Digital Marketing Analyst
Read full review
No answers on this topic
Likelihood to Renew
Extensive featureset, great customer service.
Jean-Marie Hoffelinck | TrustRadius Reviewer
Jean-Marie Hoffelinck
Advisor Online Communication
Read full review
No answers on this topic
Alternatives Considered
Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer
Brandon Johnson
Human Resources Information System Analyst II
Read full review
No answers on this topic
Return on Investment
  • SLA Fractures quite a bit especially when we were in FB Jail
  • KPI not being met because of lack of publishing and responses
  • Customer Service suffered from not having a way to DM everyone
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Wonderflow Screenshots

Screenshot of ANALYZE MILLIONS OF REVIEWS IN ONE SECOND Get a real feeling of what the data is telling you. Our AI highlights the source of its insights right on the review. This way, you can always find out why customers are not happy with a specific aspect or, on the other hand, why they like it so much.Screenshot of RATING IMPACTScreenshot of PRODUCTS' COMPARISON You don't need any dev skills to use the Wonderboard. You can easily select and compare the user feedback on all the products available.Screenshot of THE WONDERFLOW ECOSYSTEM The Wonderboard combines all feedback sources into a single system for your teams to learn from customer feedback analytics.Screenshot of IMPACT ANALYSIS Anyone in your company, from product managers to CEOs, are empowered with actionable insights to make impactful decisions.Screenshot of PRODUCTS PROS AND CONS Deep-dive on the data with unmatched data exploration capabilities.