Genesys IVR vs. Mosaicx

Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.

Incentivized

• Route large volume of clients to the correct queue
• Enable customization of IVR messages and routing
• Enable flexibility to control which specific clients get routed to with teams or agents.

Incentivized

• UI Could be made more user friendly
• Better reporting capabilities
• Code Versioning

Incentivized

Tested this software. I did not find it met our business needs

Incentivized

• Enhanced CX
• A useful touchpoint in the customer journey
• Taking Digital Banking to the next level

Incentivized