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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine OpManager

    Score6.6 out of 10
    N/AManageEngine's OpManager is network performance monitoring software.

    $95

    per year

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    ManageEngine OpManagerWeb+Center
    Editions & Modules
    Standard Edition
    $245
    for 10 devices
    Professional Edition
    $345
    for 10 devices
    Enterprise Edition
    11,545
    for 250 devices
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    ManageEngine OpManagerWeb+Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$245 per installationNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ManageEngine OpManagerWeb+Center
    Considered Both Products
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Internet Software Sciences
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    41 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    41 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    42 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    35 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    No answers on this topic
    Features
    ManageEngine OpManagerWeb+Center
    Network Performance Monitoring
    Comparison of Network Performance Monitoring features of ManageEngine OpManager and Web+Center
    Feature
    ManageEngine OpManager
    8.7
    40 Ratings
    6% above category average
    Web+Center
    -
    Ratings
    Automated network device discovery8.439 Ratings00 Ratings
    Network monitoring9.237 Ratings00 Ratings
    Baseline threshold calculation8.836 Ratings00 Ratings
    Alerts9.539 Ratings00 Ratings
    Network capacity planning8.829 Ratings00 Ratings
    Packet capture analysis8.425 Ratings00 Ratings
    Network mapping8.029 Ratings00 Ratings
    Customizable reports8.638 Ratings00 Ratings
    Wireless infrastructure monitoring8.626 Ratings00 Ratings
    Hardware health monitoring9.140 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine OpManager and Web+Center
    Feature
    ManageEngine OpManager
    -
    Ratings
    Web+Center
    8.6
    2 Ratings
    7% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of ManageEngine OpManager and Web+Center
    Feature
    ManageEngine OpManager
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    10% above category average
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ManageEngine OpManager and Web+Center
    Feature
    ManageEngine OpManager
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    22% above category average
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    ManageEngine OpManagerWeb+Center
    Small Businesses
    Auvik
    Score9.9 out of 10
    Help Scout
    Score7.9 out of 10
    Medium-sized Companies
    PingPlotter
    Score9.3 out of 10
    LiveAgent
    Score9.7 out of 10
    Enterprises
    Nmap
    Score10 out of 10
    Front
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ManageEngine OpManagerWeb+Center
    Likelihood to Recommend
    7.3
    (40 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ManageEngine OpManagerWeb+Center
    Likelihood to Recommend
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Manage Engine OpManager is better suited to serve server and network admins at organization to monitor their servers and network devices. It helps us with compliance with the reports available like utilization reports and capacity planning reports. It helps you to keep track of what all process are consuming the resources. It helps you in monitoring what is happening in your switches, routers and firewall
    Incentivized
    Read full review
    Internet Software Sciences
    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Incentivized
    Read full review
    Pros
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • It measures the CPU utilization of hosts, the network bandwidth utilization of links, and other aspects of the operation
    • It often sends messages—sometimes called watchdog messages—over the network to each host to verify if it is responsive to requests.
    • Set Up Notifications And Reports.
    • OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization.
    Incentivized
    Read full review
    Internet Software Sciences
    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Incentivized
    Read full review
    Cons
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Alerts has to be configured correctly otherwise unnecessary bombarding of alerts can cause inconvenience.
    • The server on which ManageEngine OpManager is to be deployed should have higher resources as monitoring a large number of devices may slow down the performance of the system.
    • Configuring the advanced features may require a learning curve.
    Read full review
    Internet Software Sciences
    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Incentivized
    Read full review
    Likelihood to Renew
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    This product works very well for our organization, and it would be hard to not have a tool like this going forward
    Read full review
    Internet Software Sciences
    No answers on this topic
    Usability
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.
    Read full review
    Internet Software Sciences
    No answers on this topic
    Support Rating
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.
    Incentivized
    Read full review
    Internet Software Sciences
    No answers on this topic
    Alternatives Considered
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    During our competitive analysis, we found ManageEngine OpManager was not expensive compared to other vendors. At the same time, there was no compromise on the features such as customized reporting or configuring alerts per our clientele's unique requirements. These are our client words "Other vendors ask us to pay more $$$ for enabling additional email alerts".
    Incentivized
    Read full review
    Internet Software Sciences
    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Incentivized
    Read full review
    Return on Investment
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • I don't know if you can calculate ROI with a monitoring solution, there are more factors to calculate.
    • We found a really big problem with a network switch (faulty transceiver) in a trunk configuration with OPManager. this caused us serial troubles with the overall network stability.
    • We are loosing around € 3.000 to 5.000 per hour if our network is not working so this was a great help to fix this issue
    • Our label printers are really important to monitoring in our warehouse system, this makes OPManager a great solution for that
    Read full review
    Internet Software Sciences
    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Incentivized
    Read full review
    ScreenShots

    ManageEngine OpManager Screenshots

    Screenshot of OpManager's DashboardScreenshot of OpManager's realtime graphsScreenshot of a device snapshot page in OpManagerScreenshot of Alarms in OpManager

    Web+Center Screenshots

    Screenshot of Tech+Mobile Interface - Mobile app for techs