TrustRadius: an HG Insights company

WatchGuard XCS (Discontinued) vs. Webroot Advanced Email Encryption powered by Zix

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    WatchGuard XCS (Discontinued)

    Score10 out of 10
    N/AWatchGuard XCS reached End of Life (EOL) reached end of life December 2018. WatchGuard proffers they offer multiple solutions, including migration to a WatchGuard Firebox UTM.N/A

    Webroot Advanced Email Encryption powered by Zix

    Score9.6 out of 10
    N/AWebroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.N/A
    Pricing
    WatchGuard XCS (Discontinued)Webroot Advanced Email Encryption powered by Zix
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    WatchGuard XCS (Discontinued)Webroot Advanced Email Encryption powered by Zix
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    WatchGuard XCS (Discontinued)Webroot Advanced Email Encryption powered by Zix
    Small Businesses
    Paubox Email Suite
    Score10 out of 10
    Paubox Email Suite
    Score10 out of 10
    Medium-sized Companies
    Webroot Advanced Email Encryption powered by Zix
    Score9.6 out of 10
    DataMotion
    Score9.4 out of 10
    Enterprises
    DataMotion
    Score9.4 out of 10
    DataMotion
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    WatchGuard XCS (Discontinued)Webroot Advanced Email Encryption powered by Zix
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.4
    (105 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (6 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (100 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (6 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.6
    (8 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    WatchGuard XCS (Discontinued)Webroot Advanced Email Encryption powered by Zix
    Likelihood to Recommend
    WatchGuard Technologies
    I like it because it tends to block out some of the things that shouldn't get in our inboxes, but they somehow end up in our mailboxes sometimes, not a big deal. The main thing that needs to be blocked out is any phishing and it keeps those emails out!
    Incentivized
    Read full review
    Webroot, an OpenText company
    Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
    Read full review
    Pros
    WatchGuard Technologies
    • Very Secure!
    • Easy to use and set up.
    • Great to keep things safe for employees and employer.
    Incentivized
    Read full review
    Webroot, an OpenText company
    • Zix scans outbound emails for personal financial information and encrypts accordingly.
    • Zix scans outbound emails for health information and encrypts accordingly.
    • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
    • Zix was very easy to implement on our email domain with a few clicks of the mouse.
    Incentivized
    Read full review
    Cons
    WatchGuard Technologies
    • I would like to see why the multi WAN doesn't work at times!
    • Can be a little slow.
    • Some things are blocked for no reason.
    Incentivized
    Read full review
    Webroot, an OpenText company
    • There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
    • Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
    Incentivized
    Read full review
    Likelihood to Renew
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
    Incentivized
    Read full review
    Usability
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
    Incentivized
    Read full review
    Reliability and Availability
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
    Incentivized
    Read full review
    Performance
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
    Incentivized
    Read full review
    Support Rating
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
    Incentivized
    Read full review
    In-Person Training
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
    Incentivized
    Read full review
    Online Training
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
    Incentivized
    Read full review
    Implementation Rating
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
    Incentivized
    Read full review
    Alternatives Considered
    WatchGuard Technologies
    I suggest WatchGuard because they offer so much. They offer the way to keep email and websites blocked that don't belong and they also help us connect to the server whenever we remote in from work. Everything is done with so much ease and there is not any hassle.
    Incentivized
    Read full review
    Webroot, an OpenText company
    We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
    Incentivized
    Read full review
    Scalability
    WatchGuard Technologies
    No answers on this topic
    Webroot, an OpenText company
    It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
    Incentivized
    Read full review
    Return on Investment
    WatchGuard Technologies
    • It helps our computers be safe.
    • Less worrying about IT fixing bugs on computers.
    • Their beliefs are inline with ours.
    Incentivized
    Read full review
    Webroot, an OpenText company
    • We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value.
    • While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way.
    Incentivized
    Read full review
    ScreenShots