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ServiceNow Security Operations vs. Vulcan Cyber (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow Security Operations

    Score10 out of 10
    N/ABuilt on the Now Platform, the ServiceNow Security Operations application bundle, available in the Standard, Professional, and Enterprise bundles, supports SecOps with security orchestration, automation and response (SOAR) platform. Higher tier plans integrating ServiceNow's own proactive vulnerability management capabilities, and threat intelligence services, and boasts security workflows through integrations with other security services.N/A

    Vulcan Cyber (discontinued)

    Score7.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    Vulcan Cyber was an exposure and vulnerability risk mitigation platform, acquired by Tenable in early 2025. The product is no longer available for sale, and functionality has been integrated into the Tenable One Exposure Management platform's vulnerability solution.N/A
    Pricing
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Considered Both Products
    ServiceNow
    No answer on this topic
    Discontinued Products
    Chose Vulcan Cyber (discontinued)
    The competitors were either more complex to implement or higher cost for similar capabilities.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Threat Intelligence
    Comparison of Threat Intelligence features of ServiceNow Security Operations and Vulcan Cyber (discontinued)
    Feature
    ServiceNow Security Operations
    -
    Ratings
    Vulcan Cyber (discontinued)
    7.9
    11 Ratings
    0% below category average
    Network Analytics00 Ratings7.77 Ratings
    Vulnerability Classification00 Ratings8.210 Ratings
    Automated Alerts and Reporting00 Ratings7.411 Ratings
    Threat Analysis00 Ratings8.05 Ratings
    Automated Threat Identification00 Ratings8.011 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of ServiceNow Security Operations and Vulcan Cyber (discontinued)
    Feature
    ServiceNow Security Operations
    -
    Ratings
    Vulcan Cyber (discontinued)
    7.4
    11 Ratings
    9% below category average
    IT Asset Realization00 Ratings8.28 Ratings
    Configuration Monitoring00 Ratings6.43 Ratings
    Vulnerability Intelligence00 Ratings7.411 Ratings
    Best Alternatives
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Splunk SOAR
    Score9 out of 10
    Tenable Nessus
    Score8.8 out of 10
    Enterprises
    Palo Alto Networks Cortex XSOAR
    Score7.1 out of 10
    Tenable Vulnerability Management
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.1
    (12 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (10 ratings)
    User Testimonials
    ServiceNow Security OperationsVulcan Cyber (discontinued)
    Likelihood to Recommend
    ServiceNow
    Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.
    Incentivized
    Read full review
    Discontinued Products
    It's really challenging at times to contend with multiple vulnerabilities on a daily basis, and having a way to make sense of what actually needs to be prioritized and what can be shifted further down the task list is extremely helpful. Because the solution suggests what your next step should be in mitigating a specific vulnerability, it helps us save time and research by enabling us to immediately take action after being informed about an issue.
    Incentivized
    Read full review
    Pros
    ServiceNow
    • Automatically creates a ticket for security incidents.
    • Complete root cause Analysis of the problem.
    • Ability to provide more knowledge because of threat intelligence.
    Incentivized
    Read full review
    Discontinued Products
    • Identifies vulnerabilities and they are easily understood.
    • Easy to identify remedies in an instant.
    • Campaign feature is a true time saver
    • Our CSM, Nino, is the best I have ever worked with!
    Incentivized
    Read full review
    Cons
    ServiceNow
    • Integration with other third party applications.
    Incentivized
    Read full review
    Discontinued Products
    • Deduping of assets could be better.
    • The weighting of vulnerabilities is hard to describe to non technical executives.
    • The Business Groups and Tagging needs improvement. Or at least allow tags to be removed if not needed. Now they are static from the API feed.
    Incentivized
    Read full review
    Alternatives Considered
    ServiceNow
    No answers on this topic
    Discontinued Products
    I wasn't here at the time when the company compared different vulnerability management platforms so I'm not sure on the reasoning and difference between the 2. It could be that the team went through different choices and found Vulcan to be the best fit. It's hard for me to say why Vulcan was specifically chosen
    Incentivized
    Read full review
    Return on Investment
    ServiceNow
    • Positive ROI since most of the security incidents can be closed via a security centre.
    Incentivized
    Read full review
    Discontinued Products
    • Allows much better prioritizing of which assets are most vulnerable
    • Allow a better understanding of what assets are actually under real threat vs. what is assumed to be vulnerable, but the real world fact is the system would be hard to reach internally, so it's not as vulnerable.
    Incentivized
    Read full review
    ScreenShots