RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Vonage Business Communications
Score7.9 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose RingEX
I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Founder & CEO in Marketing at 3Bug Media (Marketing and Advertising, 1-10 employees)
Chose RingEX
RingEX is a business-focused VOIP application and had more business features than Vonage Business did at the time of purchase. We liked Vonage but seemed that the business version was lacking many business features that RingEX offered. We selected RingEX because of other …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Marketing Associate in Marketing at Plate IQ (Computer Software, 11-50 employees)
Chose RingEX
We used Vonage and a local softphone called Communicator prior to switching to RingEX. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Supervisor of IT in Information Technology at Core Midstream, LLC (Oil & Energy, 11-50 employees)
Chose RingEX
Vonage and RingEX stacked up evenly up until it came time for the conference bridge feature. Vonage, as of February 2017, offered all the features of RingEX at a competitive price. For the conference bridge, which was a big driver in the decision, they only offered 1 bridge at …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vice President of Sales and Marketing in Sales at California Long Term Care Insurance Services/Northstar Network (Insurance, 11-50 employees)
Chose RingEX
We used Vonage Business prior to making the change. We switched for reporting, call recording, and pricing (able to use one system versus many). Voyage lacked the detailed reporting capability and when I inquired about it I spoke with 4 different techs and never had the problem …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
iPecs was very unreliable, expensive and almost impossible to configure. LG Ericsson was similar, although we had to pay for additional licenses for the smartphone application users. Vonage was very basic and we lost a lot of calls.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT in Information Technology at Island Transportation (Transportation/Trucking/Railroad, 201-500 employees)
Chose RingEX
Vonage was setup more so by extension, than user. RingEx app is far superior with the ability to send messages to other team members. Voice recording with Vonage was not ideal. It was hard to navigate call recordings, and there was no ability to clear calls after so long of …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Delivery Manager in Information Technology at Great Lakes Data Resources (Hospital & Health Care, 11-50 employees)
Chose RingEX
This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose RingEX
So far, RingEX has been very reliable and always exceeds our expectations. It creates a very secure environment wherein even our customers and clients can rely upon it. With the advanced features of this tool, we were able to deliver the expectations back to our customers. User …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
President in Corporate at Geeks-r-Us, Inc. (Computer & Network Security, 1-10 employees)
Chose RingEX
RingEX continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingEX. That we have been a client since their first 18 months of operation …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior IT Support Technician in Information Technology at Global Financial Credit, LLC (Financial Services, 51-200 employees)
Chose RingEX
Vonage would be much cheaper if it wasn't for our crazy-high usage of faxes. We got quotes from the system that Spectrum uses as well. Spectrum, even with faxing would be cheaper. I think we would lose capability and/or ease of use for users if we switched to anything else …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
RingEX's cutting edge technology and easy to use interfaces are what set the product apart from their competitors. However, I've experienced stateside support from other platforms that compare with RingEX and have had better experiences communicating versus when speaking to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Help Desk Technician in Information Technology at Total Care Auto (Insurance, 11-50 employees)
Chose RingEX
RingEX 's management tools are all out of one system instead of multiple. The features offered in their lower lever "tiers" are ones that other providers only offer in their "premium" packages. Most providers have built on new features and management consoles as separate …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
In my experience, Ring Central is hands down a better platform than the other VoiP companies I have used. Clear calls, functionality, level of fine tuning, that other companies do not have, is appreciated.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CTO (Chief Technical Officer) in Information Technology at Pachyderm Consulting (Information Technology and Services, 1-10 employees)
Chose Vonage Business Communications
We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Vonage Business Communications
We were on a ridiculous combination of a bunch of vendors, Broadview/Windstream/ATT/Verizon/Paetec in one of our offices. It was an old-school setup, paying for long distance, a circuit to another circuit, maintenance on our local phone service and even had an on-premise …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director Information Technology in Information Technology at Instant Alliance (Information Technology and Services, 11-50 employees)
Chose Vonage Business Communications
We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I never had a failure. RingEX tests its infrastructure periodically and pushes handset updates automatically without interrupting the user or team's operation. The few issues with offline phones resulted from our internal network, never theirs. Like with all VoIP systems, it's as good as the network. However, using the mobile app means you can always take calls.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cut down phone hardware expense since the soft phone is free and easier to use.
Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
Allows me to work from anywhere with smart phone app saving hours at work.
