TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kore.ai

    Score6 out of 10
    N/AKore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A

    Voiceflow

    Score10 out of 10
    N/AVoiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.

    $50

    per month per editor

    Pricing
    Kore.aiVoiceflow
    Editions & Modules
    No answers on this topic
    Pro - Monthly
    $50
    per month Up to 2 editors
    Team - monthly
    $125 per editor
    per month Up to 5 editors
    Pro - Annually
    $480 per editor
    per year Up to 2 editors
    Team - annually
    $1200 per editor
    per year Up to 5 editors
    Sandbox
    Free
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Kore.aiVoiceflow
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Kore.aiVoiceflow
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Kore.ai and Voiceflow
    Feature
    Kore.ai
    -
    Ratings
    Voiceflow
    10.0
    1 Ratings
    19% above category average
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    Best Alternatives
    Kore.aiVoiceflow
    Small Businesses
    Fin by Intercom
    Score8.5 out of 10
    ZoomInfo Chat
    Score7.7 out of 10
    Medium-sized Companies
    Fin by Intercom
    Score8.5 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    Azure AI Bot Service
    Score9.1 out of 10
    AWS Chatbot
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Kore.aiVoiceflow
    Likelihood to Recommend
    8.5
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Kore.aiVoiceflow
    Likelihood to Recommend
    Kore.ai
    It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
    Incentivized
    Read full review
    Voiceflow
    For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more
    Incentivized
    Read full review
    Pros
    Kore.ai
    • Virtual Assistants.
    • Customer Journeys.
    • Bot Development.
    Incentivized
    Read full review
    Voiceflow
    No answers on this topic
    Usability
    Kore.ai
    For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
    Incentivized
    Read full review
    Voiceflow
    Voiceflow has become an integral part of our design eco-system, providing capabilities for both rapid design and prototyping as well as testing with users. Additionally, the easy API integration has also allowed to create test automations using Gen AI
    Incentivized
    Read full review
    Support Rating
    Kore.ai
    Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
    Incentivized
    Read full review
    Voiceflow
    No answers on this topic
    Return on Investment
    Kore.ai
    • Assisted in solving customer questions.
    Incentivized
    Read full review
    Voiceflow
    No answers on this topic
    ScreenShots

    Kore.ai Screenshots

    Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.